Part-Time Hotel Front Desk
About this role
Summary of Responsibilities
We're seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you!
Responsibilities to include:
- Greet guests upon arrival and provide them with information about the hotel and its amenities
- Check guests in and out, ensuring accuracy of information and payment processing
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, cancellations, and modifications
- Maintain knowledge of room availability, rates, and hotel services
- Provide recommendations for local attractions, restaurants, and activities
- Operate phone systems and handle incoming calls with proper phone etiquette
- Assist with night audit duties as needed
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
Skills and Requirements
- Excellent guest relations skills with a strong focus on customer service
- Previous experience in the hotel industry or related field is preferred
- Knowledge of front desk operations and hospitality management principles
- Familiarity with night audit procedures is beneficial but not necessary
- Proficient in using phone systems and handling multiple calls simultaneously
- Strong communication skills, both verbal and written
- Ability to handle difficult situations with professionalism and tact
If you are passionate about providing exceptional service to our guests and thrive in a dynamic environment, we encourage you to apply for this position. We look forward to reviewing your application.
Company at a glance
Avenue5 is a vibrant multifamily and single-family property management services firm with locations throughout the United States.
We manage over 760 properties and 180,000+ units nationwide. Our company is headquartered in Seattle, and has offices in Austin, Boise, Dallas, Denver, Orange County, Phoenix, Portland, Salt Lake City, Washington Tri-Cities, Spokane, and greater Washington, D.C. In addition, Avenue5 has local experts based in key markets, including Northern California, Los Angeles, San Diego, Reno, Las Vegas, Colorado Springs, San Antonio, Houston, Kansas City, Nashville, Atlanta, Baltimore, Tampa, Charlotte, and Charleston.
We are proud to
- Listen to our associates, recognize them, and give them room to grow
- Invest in our associates to help them become the best version of themselves
- Approach every important decision with our associates in mind
We offer
- Competitive compensation
- Coverage for medical, dental, and vision, effective on the first day of the month following hire
- A 401(k) plan, available after 30 days of service
- Paid birthday, holidays, a paid floating holiday, and a paid community service day off
- Exclusive, associates-only discounts
- Reimbursement for education-related expenses
We're always on the lookout for talented new associates! To apply, contact us at [email protected].
Employing more than 4,000 associates, Avenue5 is proud to have been named a top 15 national finalist on the Best Places to Work Multifamily™ list, to have been certified as a Great Place to Work® for 9 years in a row, as one of the Best Workplaces in Real Estate™, to have been ranked as one of the 100 fastest-growing private companies in Washington list by The Puget Sound Business Journal, and to have been ranked as one of the top 10 fastest-growing multifamily property management companies by Multi-Housing News. We are ranked at position 6 on the National Multifamily Housing Council (NMHC) Top 50 Managers List.
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