Housing Case Manager (Heights)

Role Overview  

The Continuum of Care (CoC) Housing Case Manager provides permanent supportive housing program participants with case management and supportive services to help maintain housing stability and prevent the occurrence or recurrence of homelessness. This role ensures high‑quality service delivery, accurate documentation, and strong coordination with internal teams, property owners, and community partners. 

Areas of Accountability 

Case Management & Participant Support 

• Assess participants’ eligibility and program appropriateness; obtain required enrollment documentation. 

• Accepts Coordinated Access System referrals as assigned and follows established protocols to enroll clients into housing programs. 

• Assist participants in securing appropriate housing based on household size, composition, geographic preference, and other determinants. 

• Provide case management through on‑site visits, phone consultations, and home visits. 

• Develop individualized service plans with participant input addressing residential stability, income, education, and health-related goals. 

• Demonstrate knowledge of community resources and coordinate linkages to services. 

Housing Program Operations 

• Develop and maintain strong working relationships with property owners and property management. 

• Assist clients with the housing search and rental application process. 

• Educate clients on Fair Housing laws, tenant rights, and tenant responsibilities. 

• Determine rent subsidy amounts in accordance with federal guidelines. 

• Perform Housing Quality Standards (HQS) inspections prior to move‑in and annually. 

• Secure all required documentation (e.g., W‑9, lease agreements, identification documents). 

• Prepare and submit monthly rent and utility assistance check requests in a timely manner. 

• Maintain complete, accurate, and up‑to‑date participant hard‑copy files. 

• Maintain professional objectivity in emotionally charged situations. 

• Perform other duties as assigned. 

Data Management & Compliance 

• Maintain all data management requirements within the Homeless Management Information System (HMIS). 

• Enter complete and accurate client information in compliance with agency protocols. 

Education, Licensure/Certification Requirements 

• Bachelor’s degree or commensurate experience; undergraduate degree in social work or closely related field preferred.  

• At least 2 years of case management or customer service experience required.  

• 2 years of recent housing experience with local, state, and/or federal programs preferred.  

• 2 years of experience working with individuals and/or families experiencing homelessness preferred.  

• Bilingual (English/Spanish) desired 

Experience, Skills/Abilities Related Requirements: 

• Strong interpersonal skills.  

• Ability to multitask and manage competing priorities.  

• Strong communication skills—written and verbal.  

• Strong organizational and time‑management skills.  

• Attention to detail and accuracy. 

Continuing Education & Training Requirements 

• Participates in training courses required by the agency, funding sources, and/or licensure bodies.