About this role
Patient Care Coordinator – Edmonton, Alberta
Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Edmonton team.This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping.
What You’ll Do
- Provide day-to-day support to patients and help answer their questions so they get the care they need
- Provide day-to-day support to our Respiratory Therapists and other team members as required
- Obtain patient medical histories and insurance information; update medical charts and enter patient data
- Coordinate appointment types for patients, including booking and rescheduling follow-ups
- Review data on clinical activity and prepare associated reports as required
- Answer telephone inquiries from patients and others, screening calls to determine nature and urgency, referring calls as appropriate, and scheduling appointments
- Assist patients with insurance pre-authorizations and claim approvals
- Maintain the cleanliness and serviceability of equipment, arranging for maintenance and repair as needed
- Perform other miscellaneous job-related duties as assigned
- A minimum of 2+ years in an administrative position
- Experience in health care or sleep therapy is an asset but not required — training is provided
- Experience using an EMR system is considered an asset
- Excellent organizational and administrative skills with impeccable attention to detail
- Proficiency with the Microsoft Office Suite
- A positive, supportive attitude and strong client service skills — our patients deserve the best
- Ability to quickly learn and understand new processes in a constantly changing environment
- A professional, friendly, interpersonal manner with strong customer service values
- Strong written and verbal communication skills
- Good time management skills and the ability to work effectively under pressure and meet deadlines
- Ability to multi-task, assess situations, and prioritize tasks accordingly
- Schedule: Monday to Friday, 8-hour shifts
- Job Type: Full-time
- Training Location: 10230 142 Street NW (West Office)
- Permanent Location: 2951 Ellwood Drive SW
- Pay: $19-$23/hour, based on experience
- Extended Health, Dental & Vision Care
- Disability & Life Insurance
- Paid Vacation + Sick Time
- RRSP Matching
- Excellent work/life balance
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