Dutch speaking Customer Support Operator for B2B clients(m/f/d)
About this role
Company Description
Engineered in Berlin. Driving the Future of Europe.
At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.
Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.
Come join us and impact the future of AUTODOC!
Job Description
Responsibilities:
- Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial
- Gather valuable feedback from clients and become our eyes and ears in the market
- Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow
- Build genuine partnerships with each customer - we're not just processing orders, we're building relationships
- Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement
- Jump into working groups to help shape new functionality development and testing - your ideas matter here
- Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation
Qualifications
Requirements:
- You are native Dutch speaker and English B1
- Strong knowledge of the company's business processes in customer service
- Strong communication skills (at least 1 year of experience working with clients)
- Minimum knowledge of automotive industry
- Will be a plus
- Ability to use automobile spare parts catalogs (TecDoc)
- Ability to use special technical sites for spare parts selection (p.ex. partlink).
Additional Information
- Full time contract (40 hours a week)
- Monday-Saturday 8:00am - 20:30pm (CET), 8 hours rotational shift, 2 days a week days off;
- Annual vacation of 25 working days and 1 additional day off on your birthday
- Day off on Municipality day and Carnaval
- Meal Allowance (8 euros per working day)
- Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates).
- Mental Wellbeing Program through the OpenUp platform
- AUTODOC corporate discount for purchasing car parts at special rates for personal use
- Exclusive retail discounts via our ‘Benefits at Work’ portal
- Learning & Development (over 650 courses on soft and hard skills on our e-learning platform)
- Free English and German language classes (after probation period)
- Flexible working hours and hybrid work
Company at a glance
AUTODOC's vision is to become the leading European tech ecosystem in the automotive industry — connecting every part of the automotive aftermarket, across Europe and beyond.
Founded in Berlin in 2008, we've grown into Europe's leading online retailer for vehicle spare parts and accessories, operating in 27 countries with around 6,000 people from 50 nations. The scale is significant. So is the ambition.
We are committed to creating an environment where every team member feels a strong sense of impact, purpose, and belonging. Headquartered in Berlin, with offices across Europe, we are driving towards our vision with a clear focus on technology and a sustainable future for mobility.
Join us as we accelerate towards becoming the leading tech ecosystem in the automotive world.
Top Benefits
- Annual vacation of 25 working days
- Additional day off on birthday
- Day off on Municipality day and Carnaval
- Meal Allowance
- Fidelidade Healthcare Plan
- Mental Wellbeing Program through OpenUp
- Corporate discount for car parts
- Retail discounts via Benefits at Work portal
- Learning & Development e-learning platform
- Free English and German language classes
- Flexible working hours
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