Retail - Sales Assistant Cable Albert Park

POSITION TITLE:

Sales Assistant

REPORTS TO:

Store Manager

DEPARTMENT:

Retail

POSITION PURPOSE AND EXPECTATION:

To provide superior customer service and maximise sales opportunities by enhancing promotional offers and participating in all store duties as directed

RELATIONSHIPS:

INTERNAL:

• Support Office and other store locations

EXTERNAL:

• Customers

KEY RESPONSIBILITIES

Sales Target Achievement

• Achieve personal sales and coordinate targets as determined by Store Manager
• Identify all opportunities
• Advise Customers of promotional offers

Shrinkage Minimisation

• Be aware of potential theft risks to minimise external/internal theft
• Comply with loss prevention policies and procedures and participate in store shrinkage control methods
• Participate in store stock-takes as directed
• Ensure all cash is secured and clearances of the register are done regularly 

Customer Service

• Consideration in all actions
• Communicate effectively with all internal/external customers
• Welcome customers upon entry to store
• Inform customers of in-store promotions and be stock knowledgeable
• Encourage coordinate/add on sales 
• Thank and farewell customers
• Exceeding customers’ expectations at all times
• Handle customer complaints to customer satisfaction and direct complaint letters to General Manager.
• Build customer list significantly each month 

Merchandising

• Maintain stock on floor by straightening,  folding, and tidying as required
• Maintain promotional areas to create impact at all times
• General daily tasks may include lifting, carrying, bending and/or climbingDevelop and maintain

Stock

• Unpack, refill, replenish stock on floor as required and directed
• Adhere to all stock receiving, transfer, dispatch procedures
• Attempt to accommodate customer orders/requests
• General daily tasks may require standing for long periods to process stock

Administration

• Complete POS system procedures as directed
• Complete administration procedures as required
• Adhere to required banking procedures as per Loss Prevention policies

Store Presentation

• Store is kept clean and tidy at all times
• Windows, fittings, fixtures, mirrors, floors are kept clean and dust free

Personal Presentation

• Ensure current season clothing is worn during work hours if possible
• Personal presentation reflects high standards at all times

Additional Duties

• Undertaking additional duties as directed by Store Manager

KEY PERFORMANCE INDICATORS:

FINANCIAL:

• Achievement and improvement of personal sales targets

NON-FINANCIAL:

• Knowledgeable of product, promotions, Company activities at all times
• Promotional offers are implemented as directed
• Customer complaints are minimal and are resolved to Customer satisfaction
• Administration procedures are adhered to
• Merchandise and store/personal presentation is maintained and reflects high standards at all times

BEHAVIOURAL COMPETENCIES REQUIRED

Achievement & Quality Focus

• Demonstrates relevant knowledge and skill to achieve desired business outcomes 
• Accepts responsibility for outcomes

Teamwork & Co-operation

• Presents a cheerful, positive manner with customers and team
• Treats people with dignity, respect and fairness

• Actively promotes a positive team environment
• Resolves issues that occur with minimal direction
• Listens and responds constructively to other team members

Initiative & Flexibility

• Willing to do what needs to be done for the position
• Understands and recognizes the value of other points of view and ways of doing things
• Anticipates consequences of situations and plans or responds accordingly
• Adapts own strategies to goals, projects or situations

Job Knowledge & Performance

• Uses expertise and knowledge to improve team performance or resolve problems
• Performs high work quality and performance

Customer Focus

• Demonstrates high level of customer service (both internal and external)
• Builds strong customer relationships and understanding

Communication & Organisational Awareness

• Models commitment to company policy and procedure

• Support and promotes safe work practices and WHS procedures

Integrity

• Builds strong and effective working relationships 
• Models appropriate company behaviours

COMPANY STANDARDS:

• Ensure all practices are in line with the Austin Group Values and purpose
• Endorse and abide by all company policies and procedures
• Ensure that both internal and external Customer Service is of the highest possible standard and is demonstrated at all times
• Dress and personal presentation reflect high standards at all times.
• Maintain regular contact with all team members to ensure that all communication is initiated and actioned promptly and effectively.
• Secure company assets and information, and ensure confidentiality at all times

MINIMUM REQUIREMENTS:

WORK EXPERIENCE:

• Previous retail or hospitality experience preferred

SKILLS / KNOWLEDGE / ABILITIES:

• Strong sales ability and a proven track record in achieving sales targets
• Strong customer orientation and focus
• Outgoing personality to interact with customers
• Initiative to deal with minor problems and find solutions utilising resources available
• A passion for fashion and understanding of fashion trends
• A passion for fashion and understanding fashion trends
• Ambitious and competitive by nature – likes to win
• An achiever who sets high standards and an effective team player
• Flexible to work at short notice during weekdays and weekends

The purpose of a position description is to provide a summary of requirements specific to the job role and may be used to assist in a number of management activities including recruitment, induction, performance management, job evaluation and definition. Position descriptions are supported by, and should be read with Austin Group’s Letter of Offer, Policies and Procedures and any other company materials relating to what and how the position is to be performed.

The company has the right to vary the job description at any time and you may be asked to perform additional duties during your employment. Position descriptions will be reviewed annually in line with performance reviews and updated where necessary.