Customer Service Specialist - Franklin, OH
About this role
Atlas Roofing Corporation, a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work. Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution. Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products.
Atlas Roofing Corporation, a privately owned company, established in 1982, is an international and multi-divisional manufacturer of roofing, sheathing, facer, and insulation product solutions.
Atlas Roofing Shingles, Underlayments and Ventilation is seeking a Customer Service Specialist for the Franklin, OH facility.
Customer Service Specialist Primary Responsibilities
- Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
- Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
- Handles all customer requests promptly managing customer orders from placement through shipment and billing.
- Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
- Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
- Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
- Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
- Follows up proactively on quoted projects to assist in securing orders.
- 25% Travel
Customer Service Specialist Experience
- Customer account management experience preferably in a manufacturing environment
Customer Service Specialist Knowledge, Skills & Abilities
- Excellent telephone skills (primary liaison between customer and company)
- Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers
Customer Service Specialist Education, Licenses & Certifications
- A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment
Total Compensation
- Salary - Starting in the upper $40ks
- Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account.
Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
No calls or agencies please.
Company at a glance
Atlas Roofing Corporation is an innovative, customer-oriented manufacturer of residential and commercial building materials. Atlas has grown from a single shingle-manufacturing plant into an industry leader with 24 facilities across North America. Stay connected with us on Facebook, Twitter and YouTube.
Atlas has partnerships with some of North America’s most respected companies, allowing us to provide new technologies to various markets. A key example is a partnership with 3M and Scotchgard Protector, providing homeowners lasting beauty and protection on their roofs against staining and streaking.
Atlas sales professionals are part of an exciting and fun building materials industry that thrives on new ideas and innovation. Atlas employs sales, operations, marketing and administrative employees across the United States, Canada, and Mexico.
Atlas is a privately held organization with its Corporate Headquarters in Atlanta, Georgia.
Atlas has been recognized by the Environmental Protection Agency for it’s efforts in reducing greenhouse gas emissions, by industry trade organizations for it’s efforts in safety across it’s many facilities, and by several national building materials supply chains for growth and partnerships that have led to banner growth.
Atlas has an innovative sales & marketing strategy that focuses on value selling, relationship building, and business development techniques to create lasting customer partnerships.
Top Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- AD&D Insurance
- LTD Insurance
- 401k
- Flexible Spending Account
- Vacation Package
- Holiday Package
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