Yardi Systems Supervisor

About Atlantic Housing Foundation: 

Atlantic Housing Foundation, Inc. is a 501(c)3 not-for-profit affordable housing provider.  Founded in 1999, we currently own and operate ~9,400 units of multifamily properties  in 6 states and 36 cities. In addition to HUD, HAP and LIHTC properties, Atlantic  Housing owns and operates mixed-income multifamily assets, student housing and  senior housing.  

The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality  affordable housing and related services for low and moderate income families, helping  residents improve their lives. We will do this in a manner that will foster the continuous  improvement of our people and our company. We strive to be a top performing,  thoroughly professional and genuinely caring organization in all that we do. As an  organization, we aspire to and believe in - Making A Difference.  

About the Yardi System Supervisor Opportunity: 

The Yardi System Supervisor is responsible for maintaining, upgrading and improving  AHF’s Yardi system, providing training to users to effectively utilize the system and  resolving tickets to solve user issues. 

The Yardi System Supervisor reports to the Controller and will work closely with the  Property and Regional Managers, as well as Accounting and Compliance staff. 

JOB RESPONSIBILITIES: 

● Build and maintain the Yardi system to effectively support property  management activities at the sites and finance/accounting, compliance and  operational reporting for both site and corporate needs 

● Ensure AHF’s Yardi system foundational elements (ex. Users, Permissions,  Security, Access, etc.) are properly set-up 

● Develop, update, enhance, implement and deliver training for all Yardi  system users throughout the company (sites and corporate), including new  hires and intermediate competency training 

● Partner with Property Management leadership to determine the appropriate  level of Yardi system proficiency needed for each site staff position to  effectively perform their job responsibilities and develop training accordingly

● Promptly and productively address all Help Desk tickets related to the Yardi  system, including handling directly within the Yardi team, redirecting users to  relevant training materials or redirecting to appropriate personnel (e.g.  Regional Managers) when appropriate 

● Support Compliance related functions in Yardi (vouchers, maximum  affordable rents, gross rents, etc.) 

● Be the Yardi system expert/superuser 

● Develop custom reporting from Yardi as requested from Department Heads

● Be the primary liaison to external Yardi (i.e. the company) for issues  requiring their external support 

● Lead or co-lead implementation of new Yardi platform modules and services  and new applications integrating with Yardi (ex. Procore) 

● Push external Yardi (the company) to fix implementation issues they were  aware of but did not disclose to AHF  

● Set up new employees with Yardi logins 

● Set up new properties 

● Evaluate and recommend the appropriate sizing and organizational structure  for the Yardi system team 

● Other/Ad Hoc  

POSITION QUALIFICATIONS: 

● Yardi property management software – 3+ years of experience with both  front-end and back-end; Considered to be an Expert / Superuser  ● IT software application support for end users – 3+ years of experience ● Relevant work experience within the multifamily real estate industry ● Bachelor’s Degree (IT, Accounting or Business degree preferred) 

PERSONAL CHARACTERISTICS: 

∙ Dedicated to the mission of providing affordable housing and transforming  communities. 

∙ Problem-solving oriented 

∙ Collaboration oriented 

∙ Ability to provide leadership to property managers and regional managers  and work well within a team setting 

∙ Meet deadlines and prioritize work requirements 

∙ Continuous improvement oriented