Access Control Officer – Luxury Residential Community

Position Summary

We are seeking a professional, reliable, and customer-service-oriented Access Control to join our team at a luxury residential condominium community.

This position is responsible for maintaining a safe, secure, and welcoming environment while providing an exceptional level of service to residents, guests, vendors, and visitors. The ideal candidate understands that working in a luxury residential community requires both security awareness and outstanding hospitality skills.

The successful candidate will be professional, well-presented, attentive to detail, and comfortable interacting with residents and guests in a high-end environment.

Essential Responsibilities

• Monitor and control access to the luxury residential community and ensure that only authorized individuals enter the property.
• Verify identification and authorization for residents, guests, vendors, contractors, and service providers.
• Provide a professional and welcoming first point of contact for residents and guests.
• Maintain a high level of customer service while enforcing community access policies and procedures.
• Monitor visitor and vendor activity and maintain accurate access records and logs.
• Monitor security cameras and access control systems.
• Conduct routine patrols of designated areas of the property and report any unusual or suspicious activity.
• Assist residents and guests with directions, general questions, and property-related requests.
• Receive and manage packages and deliveries for residents in accordance with community procedures.
• Monitor deliveries, contractors, and service providers entering and exiting the property.
• Communicate professionally with residents, Board members, property management, vendors, and other stakeholders.
• Respond appropriately to security, safety, or resident-related concerns and notify management when necessary.
• Prepare accurate incident reports and daily activity logs.
• Maintain confidentiality regarding residents, guests, and property operations.
• Follow all community policies, procedures, and security protocols.
• Maintain a professional appearance and demeanor at all times.
• Perform other duties as assigned by the Property Manager or management team.

• Qualifications

  • Previous experience in Access Control, Concierge, Security, Front Desk, Guest Services, or a similar position preferred.
  • Experience working in a luxury condominium, high-rise, hotel, or upscale residential community strongly preferred.
  • Excellent customer service and interpersonal skills.
  • Professional communication skills and a courteous, approachable personality.
  • Strong attention to detail and situational awareness.
  • Ability to enforce access policies while maintaining a positive and respectful relationship with residents and guests.
  • Ability to remain calm and professional when handling difficult or unexpected situations.
  • Basic computer skills and ability to learn property access control and security systems.
  • Dependable, punctual, and able to work independently.
  • Ability to work morning, evening, overnight, weekend, and holiday shifts, depending on property needs.

  Ideal Candidate

  The ideal candidate will have a combination of security awareness, hospitality, and luxury customer service experience.

  We are looking for someone who understands the importance of providing residents with a high level of personalized service while maintaining the safety, security, and integrity of the community.

  The successful candidate should be:

  • Professional and well-presented
  • Customer-service oriented
  • Reliable and dependable
  • Observant and detail-oriented
  • Courteous and approachable
  • Comfortable working with high-profile residents and guests
  • Able to communicate effectively with management and residents
  • Comfortable working in a fast-paced luxury residential environment
  manner.