Patient Concierge - Receptionist

Our Patient Concierge will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately.  The Patient Concierge works in a collaborative relationship with the front desk team as well as with other departments and employees.

Hours: Monday - Friday 7:00 a.m. - 4:00 p.m. with rotating weekends 8:00a.m - 12:00Pm, and holidays. 

Job Duties:  

• Answer and route incoming phone calls, providing assistance to patients as appropriate while ensuring a seamless flow of communication between the laboratory, onsite physician, and staff, in accordance with patient care and privacy standards.
• Schedule, confirm, and coordinate patient appointments, follow-up visits, and physician referrals.
• Welcome and assist visitors, determine the purpose of their visit, and direct them to the appropriate staff member.
• Maintain and update medical charts, reports, and correspondence with accuracy and confidentiality.
• Interview patients and assist with the completion of insurance, registration, and privacy-related documentation.
• Support daily office operations by performing additional duties, special projects, and tasks as assigned.

Education/Experience: 

• High School Diploma or GED required; Medical Assistant or Bachelor's degree preferred
• At least one year of administrative medical office experience REQUIRED
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Fertility experience is preferred

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.