W365 client service
About this role
Windows 365 Cloud PC – Client Service - Job Description
Responsibilities:
- Define and own the Windows 365 Cloud PC service setup.
- Service strategy understanding, standards, SLAs, KPIs, and governance processes.
- Evaluate emerging technologies and Microsoft updates for modernization.
- Acting as Service Owner, lead daily operations ensuring availability and performance.
- Oversee provisioning, scaling, and lifecycle management of Cloud PCs.
- Collaborate with support teams on incidents and problem resolution.
- Ensure compliance with corporate and regulatory requirements.
- Collaborate with multiple teams to monitor service, risks and implement controls.
- Maintain service documentation and playbooks.
Must‑Have Core Skills (Expert / Advanced)
- Windows 365 Cloud PC
- Provisioning models (Enterprise vs. Frontline), device images, sizing & performance tuning
- User assignment, restore points, network connectivity, and troubleshooting
- Microsoft Intune (Endpoint Management)
- Device compliance, configuration profiles, security baselines
- Application deployment (Win32, MSIX), update rings, feature updates
- Endpoint analytics and proactive remediations
- Identity & Access (Microsoft Entra ID / Azure AD)
- Conditional Access, MFA, device identities (Hybrid/Azure AD Join)
- Role-based access control (RBAC), Privileged Identity Management (PIM)
Image Engineering & User Profiles
- Golden image strategy (W365 gallery/custom images), app layering
- FSLogix (for hybrid/AVD scenarios), OneDrive Known Folder Move
Networking for User Experience
- Latency analysis, bandwidth forecasting, split tunneling, proxy/PAC interactions
- Firewall/egress rules for Windows 365 service endpoints
Endpoint Update & Patch Strategy
- Windows Update for Business (WUfB), Quality vs. Feature updates, rings/cadence
- Driver/firmware considerations on physical endpoints used for Cloud PC access
Licensing & Cost Management
- Windows 365 SKUs (Enterprise/Frontline), license assignment automation
- Right-sizing, utilization analysis, and cost optimization reports
App Packaging & Delivery
- Win32 packaging, MSIX, app dependencies, detection rules
- Line-of-business app testing for Cloud PC environments
Qualifications & Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, or equivalent.
- 8+ years in IT service delivery, endpoint management, or cloud/virtualization.
- Experience with Windows 365, Azure Virtual Desktop, or VDI solutions.
Technical Skills:
- Expertise in Microsoft 365, Azure, Intune, and Endpoint Management.
- Knowledge of networking, identity, and compliance.
Soft Skills:
- Strong communication and stakeholder management.
- Analytical, problem-solving capabilities.
- Ability to lead cross-functional teams.
Preferred Certifications
- Microsoft Certified: Windows 365 Administrator Associate
- Microsoft Certified: Endpoint Administrator
- Microsoft Certified: Azure Administrator / Solutions Architect
- ITIL Foundation (preferred)
Company at a glance
At Asian Technology Solutions (ATS), we empower businesses to thrive in a digitally complex world through innovation, integrity, and service excellence. As a strategic partner to enterprises across Asia, the Middle East, and Australia, ATS delivers transformative solutions in Talent Acquisition, Consulting, IT Services, Cyber Security, and Fraud Prevention.
From building high-performing teams to implementing intelligent security systems and driving digital transformation, we help organizations unlock agility, resilience, and long-term growth. Our regional expertise, combined with global best practices, allows us to deliver tailored strategies that meet the evolving needs of our clients.
We don’t just offer solutions—we co-create success stories. Let’s shape the future together.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?