Customer Service Executive
About this role
Job Description For Customer Service Executive
Role ; Customer Service Executive
Position Overview
We are seeking a Customer Service Executive with prior experience in the banking sector to join our team. The ideal candidate will be responsible for handling customer queries, providing solutions, and ensuring a seamless banking experience. This role requires strong communication skills, problem-solving abilities, and knowledge of banking products and processes.
Key Responsibilities
- 🎯 Customer Interaction: Handle inbound and outbound calls, emails, and in-person queries related to banking services.
- 💳 Account Services: Assist customers with account opening, KYC updates, deposits, withdrawals, and loan applications.
- 🔍 Issue Resolution: Address complaints, resolve service issues, and escalate complex cases to relevant departments.
- 📊 Product Knowledge: Provide accurate information about banking products such as savings accounts, credit cards, loans, and digital banking.
- 🛡️ Compliance: Ensure adherence to RBI guidelines, company policies, and data security standards.
- 📈 Customer Satisfaction: Maintain high service quality standards and contribute to customer retention.
- 🖥️ Technology Use: Utilize CRM systems, core banking software, and digital platforms to manage customer interactions.
Required Skills & Qualifications
- ✅ Bachelor’s degree (preferably in Commerce, Finance, or Business Administration).
- ✅ 2–4 years of customer service experience in banking/financial services.
- ✅ Strong knowledge of retail banking products and processes.
- ✅ Excellent communication skills (verbal and written).
- ✅ Ability to handle pressure and resolve conflicts professionally.
- ✅ Proficiency in MS Office and banking software applications.
- ✅ Strong problem-solving and interpersonal skills.
Preferred Attributes
- 🌟 Experience in handling high-net-worth customers.
- 🌟 Knowledge of digital banking platforms and fintech solutions.
- 🌟 Multilingual abilities (regional languages + English).
- 🌟 Certification in customer service or banking operations.
Salary: 3000 - 4000 MYR Per month
Company at a glance
At Asian Technology Solutions (ATS), we empower businesses to thrive in a digitally complex world through innovation, integrity, and service excellence. As a strategic partner to enterprises across Asia, the Middle East, and Australia, ATS delivers transformative solutions in Talent Acquisition, Consulting, IT Services, Cyber Security, and Fraud Prevention.
From building high-performing teams to implementing intelligent security systems and driving digital transformation, we help organizations unlock agility, resilience, and long-term growth. Our regional expertise, combined with global best practices, allows us to deliver tailored strategies that meet the evolving needs of our clients.
We don’t just offer solutions—we co-create success stories. Let’s shape the future together.
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