Role Purpose :
The role is responsible for diagnosing site conditions, recommending fit-for-purpose product systems, supervising critical application work and supporting successful execution of complex or high-value waterproofing, flooring and repair projects. 

Key Responsibilities

Technical Diagnostics & Solutioning

• Conduct detailed site assessments for waterproofing, industrial flooring, repair and rehabilitation requirements.
• Evaluate concrete structures, substrate condition, structural distress, water ingress, cracks, delamination, corrosion, dampness and other failure indicators.
• Identify root causes at problem sites and recommend suitable product systems and application methodologies.
• Prepare practical site recommendations, technical notes and corrective action inputs for customers, contractors and sales teams.

Project Site Support & Execution Supervision

• Provide on-site support for mega-sites, strategic accounts and complex/high-value executions.
• Supervise critical applications of preformed membranes, liquid-applied membranes, industrial floorings and repair systems.
• Ensure correct substrate preparation, method of application, detailing, sequencing and workmanship quality.
• Support mock-ups, trials, first-time applications, system demonstrations and site-level contractor enablement.

Quality Assurance & Service Management

• Monitor adherence to approved specifications, standard application procedures and quality expectations.
• Undertake site audits and identify execution risks before they become service issues.
• Investigate complaints, conduct root cause analysis and recommend corrective and preventive actions.
• Drive reduction in repeat complaints, service escalations and compensation payouts.

Customer, Account & Sales Support

• Act as the technical interface for builders, consultants, contractors, PMCs, industrial customers and internal APPS teams.
• Support product/system approvals, technical discussions, presentations and site conversions.
• Train applicators and site teams on correct application practices, system limitations and execution controls.
• Provide competitive intelligence and site learnings to improve solutioning and account conversion.