Global Services Tech II
About this role
Department: Global Tech Services (GTS)
Location: Brandon/Lakeland, Florida
Reports To: GTS Manager / GTS Senior Manager
Employment Type: Full-Time
Global Tech Services - Tech II
Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.
Primary Responsibilities
Technical Support
- Manage IT ticketing system for hardware/software issues
- Support multi-platform environments (Windows, Apple, Linux)
- Configure and troubleshoot mobile devices and scanners
- Install and maintain printer systems (Laser, Thermal, Check, Badge)
- Network cable installation and maintenance
System Management
- Desktop/laptop/tablet imaging and deployment
- Software installation and configuration
- Asset and inventory tracking
- Network infrastructure support
- Vendor liaison and coordination
Documentation & Process
- Maintain knowledge base documentation
- Implement process improvements
- Follow escalation procedures
- Monitor warranty periods
- Track IT assets
Required Qualifications
- Associate degree in Computer Science/Information Systems or equivalent experience
- 3+ years endpoint technical support experience
Certifications
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
- Microsoft 365 Certified: Endpoint Administrator Associate
- Apple Certified Support Professional (ACSP)
Technical Skills
- Windows/Mac OS troubleshooting
- Network infrastructure support
- Hardware diagnostics
- Mobile device management
- Printer system maintenance
Professional Skills
- Strong communication abilities
- Problem-solving expertise
- Time management
- Documentation proficiency
- Customer service focus
- Team collaboration
Additional Requirements
- Occasional domestic travel
- Flexible schedule availability
- ITIL process knowledge
- Continuous improvement mindset
- Multi-project management ability
This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.
Company at a glance
Ashley Furniture Industries, LLC. (Ashley) is the largest furniture manufacturer in the United States and one of the largest in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 155 countries. From design through fulfillment, Ashley continuously strives to provide our customer with the best values, selection and service in the furniture industry.
We are passionate about every piece of furniture we build, from the finest detail to the largest idea. From the moment we conceive a design, to the point that our furniture is produced in our world-class advanced manufacturing operations, and ultimately packaged, delivered and accepted into the home -– we aim for complete satisfaction.
Our Vision and Mission
We want to be the Best Home Furnishings Company
Improve Quality
Reduce Cost
Do More Business
Be Profitable
Stay in Business
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