Customer Service Representative

Role Overview:

We're looking for a Customer Support Executive to provide exceptional support to retailers and distributors via calls, WhatsApp, and chat. You'll resolve customer queries, assist newly onboarded users, coordinate with internal teams, and ensure a seamless customer experience.

Key Responsibilities:

• Handle customer queries through calls, WhatsApp, and chat.
  
• Support retailers and distributors with onboarding, app usage, and order-related assistance.
  
• Resolve issues related to orders, deliveries, pricing, billing, and the app, escalating when required.
  
• Coordinate with internal teams to ensure timely issue resolution.
  
• Maintain accurate CRM/ticketing records and follow up until closure.
  
• Share customer feedback to improve products and processes.
  

Requirements:

• Graduate (or final-year student) with excellent communication skills.
  
• Fluent in Telugu and Hindi/English; English for internal communication.
  
• Strong customer service, problem-solving, and interpersonal skills.
  
• Comfortable using smartphones, WhatsApp, CRM tools, and basic computer applications.
  
• Ability to multitask, stay organized, and take ownership of customer issues.