SRE Squad Leader

The Squad Leader is a hybrid technical and people leadership role responsible for leading a cross[1]functional engineering squad to deliver high-quality, production-ready software. The role combines 

technical excellence, agile leadership, customer-focused problem solving, and strong relationship 

management to ensure business value delivery and team growth.

Core Responsibilities

People Management

People & Team Leadership

• Lead and mentor a squad of 5–8 engineers (backend, full-stack, QA), including matrix 

collaboration with DevOps

• Drive career development, performance management, and hiring
• Foster a healthy, inclusive, and high-performing team culture
• Build strong personal relationships within the squad and across the organization

Technical Leadership & Quality

• Enforce coding standards, architecture guidelines, security (OWASP), and test coverage
• Ensure CI/CD integrity, main branch stability, and regression prevention
• Guide technical design decisions, manage technical debt, and support cross-squad integrations
• Ensure backward compatibility, feature flag usage, and release readiness

Agile & Delivery Ownership

• Facilitate all Scrum ceremonies (stand-ups, planning, reviews, retrospectives, demos)
• Partner with PM/PO on backlog prioritization and readiness
• Proactively remove blockers and manage dependencies
• Ensure every sprint delivers mergeable, demo-ready, production-quality increments

Customer & Stakeholder Focus

• Act as a key technical point of contact for customer-impacting issues
• Lead investigation, root-cause analysis, and resolution of customer-reported problems
• Translate customer needs and pain points into actionable technical solutions
• Maintain strong, trust-based relationships with Product, Customer Support, and stakeholders
• Communicate status, risks, and outcomes clearly and proactively

Continuous Improvement & Operations

• Lead incident response, post-mortems, and preventive actions
• Track and improve delivery, quality, and team health metrics
• Promote continuous learning, process optimization, and innovation

Required Qualifications

Technical

•  5+ years in software development (backend, full-stack, QA exposure), * advantage: ML/AI.
• Strong knowledge of secure coding, CI/CD, DevOps, and modern engineering practices

Leadership & Agile

• 3+ years managing engineers direct
• Certified Scrum Master (CSM) or equivalent experience
• 3+ years practicing agile methodologies
• Experience facilitating all scrum ceremonies
• Proven ability to build, coach, and scale high-performing teams

Soft Skills

•  Excellent communication, stakeholder management, and conflict resolution
•  Strong customer problem-solving mindset and ownership mentality
•  Ability to build strong personal relationships and collaborate across functions
•  Balances technical quality with business and customer needs

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset - freedom, inclusion, and togetherness - we always consider our employees, partners, and communities in everything we do.
You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.