Customer Experience Associate
About this role
- A strong communicator. You’re self-aware, well-spoken on the phone and eloquent in emails. You are the voice of AptDeco.
- Personable and empathetic. You’ve been described as a people person. You can talk to anyone in any situation. Your engagement makes users feel and know they are your top priority.
- Naturally curious and adaptive. You're innovative and proactively look for ways to improve upon things.
- A teamplayer. You’re excited to work on a small team and help build something amazing.
- Strong organizational, analytic, written, and verbal communication skills.
- Experience in a customer service or technical support environment with a strong desire to help people.
- Excellent time management skills and self-motivation. You follow through on tasks and don’t get overwhelmed easily.
- Creative problem solving experience. You have the ability to stay solutions-oriented when presented with a challenge.
- Familiarity with G Suite apps.
- Previous experience working at a startup is a plus.
- Flexibility to work on weekends.
- Be tasked with supporting our users with fast, efficient service and inspiring a growing user base to share the AptDeco experience.
- Respond to emails and support user issues promptly ensuring that upset users turn into passionate evangelists.
- Coordinate logistics between buyers and sellers.
- Provide feedback to our Engineering and Operations Teams to streamline processes and support in scaling a vibrant business.
- Support in identifying new ways to get the AptDeco experience in front of new users.
- Be responsible for other ad hoc projects that come up during the year.
Company at a glance
Founded in 2014, AptDeco is an online furniture resale marketplace that makes the buying and selling of used furniture easy, affordable, and accessible. After frustrating and uncomfortable experiences buying and selling furniture on other platforms, co-founders Reham Fagiri and Kalam Dennis set out to create a platform in which everyday decorators could re-home furniture in a safe and convenient environment.
AptDeco offers pickup, assembly, delivery, payment, scheduling and logistics, all carried out by a highly-trained Delivery Team. AptDeco carries pre-loved home furnishings at up to 70% savings from a range of top brands, including West Elm, Jonathan Adler, Pottery Barn, World Market and many more.
AptDeco is headquartered in New York, NY and serves members across the United States. AptDeco is a graduate of the prestigious Y Combinator startup school, and has raised $17M to date led by Initialized Capital.
Join the resale movement at aptdeco.com and @aptdeco.
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