Customer Success Specialist , Ad.Creative

【🤖 About AdCreative.ai & Appier】

AdCreative.ai is one of the world's leading AI advertising platforms, helping everyone from solopreneurs to global brands create high-converting ad creatives powered by AI. 🧠 Recognized by G2 as one of the fastest-growing products globally, we serve users in 192+ countries. 🌍 Now part of Appier, a publicly listed AI company, we have the backing and scale to keep building the future of advertising — and we want you on the journey. 🚀

【About the Role】

This is a dual-mandate role — keeping customers successful and growing recurring revenue — delivered through three core activities: customer assistance, churn save, and live demos.

On the support side, you'll assist users over chat and email and lead churn-save outreach to win back at-risk customers. On the revenue side, you'll run live demos that get users set up for success and convert them into recurring paying customers. It's a role for someone who is both caring (genuinely invested in every user) and charismatic (able to hold a room and make people excited to build on AdCreative.ai), working in a fast-paced, global environment where you own your impact.

【Responsibilities】

• Deliver friendly, fast, and helpful support via chat and email.

• Troubleshoot user issues and guide them through features.

• Conduct churn-save outreach and demos to retain customers and reduce cancellations.

• Identify upsell opportunities and help customers realize the full value of the platform.

• Track and prioritize customer feedback to improve the product.

• Be the voice of the customer—collaborate with product and tech teams.

• Contribute to our help center and internal documentation.

• Join weekly team meetings, brainstorms, and knowledge sessions.

【🔥 This role is perfect if you】

• 🧠 Are passionate about tech, startups, and AI.

• ❤️ Love helping people and solving problems.

• 🌟 Are motivated by impact—turning at-risk customers into success stories.

• 🚀 Want to grow in a fast-paced, international company.

【About you】

• Fluent in English, written and spoken

• Charismatic and caring — equally at home helping a user over chat and running a persuasive live demo

• A proactive, organized self-starter who's comfortable owning targets

• A natural communicator and problem-solver

• Available for night shifts starting 10:00 PM – 7:00 AM Taipei time

【⏰ About the Shift】

This is a shift-based role starting at 10:00 PM – 7:00 AM Taipei time. 🦉 Because we run global coverage, shift times may change over time, and reliable, active coverage across your full shift is a core expectation. ⚡

【💡 Bonus points if you have】

• 🌟 Experience in customer success, sales, or other customer-facing roles

• 🎤 Experience running demos, onboarding, or sales conversations

• 💻 Familiarity with tools like Intercom, Zendesk, HubSpot, or Demio

• 📈 A track record in customer retention or revenue growth

• 🧠 Genuine interest in AI, marketing, SaaS, or design tools — we're an AI company, and people excited about where the tech is going thrive here

【🎁 What You'll Get】

• 🚀 Full onboarding and training

• 🌎 A global, fast-growing team and a flexible, remote-friendly culture

• 📈 Opportunities to grow and develop your career

• 🧠 Firsthand experience with the world's leading AI ad platform

• 🎉 A supportive, collaborative, and fun team