Customer Success Manager (Europe)
About this role
Customer Success Manager - Enterprise
Location: Remote (Europe)
Department: Customer Success
Reports to: Head of Customer Success
About AppFollow:
AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers.
We are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow.
What You’ll Do:
Manage a portfolio of Enterprise customers, ensuring high retention and growth.
Understand customers’ business needs, goals, and KPIs to drive measurable value.
Lead onboarding sessions and act as a trusted advisor for long-term success.
Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities.
Collaborate cross-functionally to secure renewals and drive expansion.
Work with Product and Engineering teams to ensure AppFollow is effectively configured.
Share best practices to help customers maximize value.
Highlight customer successes by collaborating with Marketing on case studies.
What we’re kooking for:
3–5+ years of experience as a Customer Success Manager.
Fluent in English and Russian, any additional language is a plus.
Proven track record with Enterprise-level customers.
Excellent communication and interpersonal skills, including C-suite engagement.
Highly organized, proactive, and able to manage a large account portfolio.
Strong product knowledge; able to translate technical features into business value.
Experience leading customer advisory boards or product feedback sessions.
Customer-focused, empathetic, and detail-oriented.
Confident communicator, written and verbal.
Able to prioritize, multitask, and collaborate cross-functionally.
Problem-solver with a passion for building long-term relationships.
Team management experience is a plus.
Success in This Role Means:
Increased feature adoption across accounts.
Improved customer health scores.
Higher NRR through reduced churn and expansion.
Proactive risk identification and resolution.
Why Join AppFollow:
Work in a growing, global SaaS company focused on customer success.
Collaborate with a diverse, remote-first team.
Make a direct impact on retention and satisfaction.
Own strategic programs that scale success across thousands of customers.
Participate in our employee stock option program—everyone has a stake in our success.
If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!
\n\nCompany at a glance
Your app's reputation determines success. Apps with 4+ stars capture 80% of market revenue and get conversion rates that make competitors jealous. We built AppFollow as the reputation management platform that turns user feedback into measurable results.
AppFollow filters reviews for app teams who need to improve their product and increase sales. Better feedback management improves app ratings, better ratings boost conversion rates and trust, which then means more downloads and revenue. This loop is your competitive advantage.
Our AI suite does the heavy work: with its help, you can tag feedback by topic, summarize insights across thousands of reviews, translate languages, generate unique responses that sound human, and assist your team with complex cases. Automate routine replies and flag issues that need human attention.
Get the reporting you need. Executive reports deliver full summaries for leadership with granular analytics showing which keywords generate downloads. Reveal how competitors attract your users, identify which marketing channels work best, set up Slack alerts for critical feedback, and optimize the time your team spends on reputation management.
Track ASO performance and organic visibility. Monitor reviews across all app stores. See what drives rankings and conversion rates.
Major companies trust AppFollow to maintain their competitive edge. Easy Brain, Wargaming, Lazada, G5, Gameloft, Indeed, Standard Bank, and Opera rely on our platform. We integrate with App Store Connect, Google Play Console, Trustpilot, and all major app marketplaces, with platforms like Steam joining the list soon. We also connect with your existing tools like Zendesk and Slack.
Turn user feedback into business advantage.
Top Benefits
- Employee Stock Option Program
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