About this role
Job Title: Concierge Care Executive
Experience : 4-8 years
Role Overview
We are looking for a compassionate and proactive Concierge Care Executive with a clinical background who can serve as a key point of contact for our patients. This role blends patient support, care coordination, and operational execution to ensure a seamless and reassuring healthcare experience.
Key Responsibilities
Guide new patients through the onboarding process with empathy and clarity
Assist patients in uploading medical records, prescriptions, and required documents
Act as a dedicated point of contact for assigned patients
Proactively follow up with patients regarding appointments, reports, and care plans
Address patient queries, concerns, and escalations with sensitivity and urgency
Track patient journeys and ensure no step is missed in the care process
Maintain accurate records of patient interactions and updates in CRM/EMR systems
Support process improvements by sharing patient feedback and operational insights
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