HOPE'S VOICE ADVOCATE

WORK LOCATION: Remote/Dispatch — Field-Based with On-Call Rotation

The Hope’s Voice Advocate provides direct victim assistance, crisis intervention, and comprehensive case management services to survivors of domestic violence, sexual assault, and related crimes. This position operates primarily in a remote/dispatch model, responding to survivors in community, field, and legal settings rather than a fixed office environment. On-call availability is a core and substantial component of this role. The Advocate serves as a frontline representative of Hope’s Voice across all service areas and works in close coordination with law enforcement, healthcare, prosecution, and community partners.

Essential Functions & Duties

Crisis Response & Direct Services

• Respond to crisis calls via the Hope’s Voice Hotline, including after-hours and on-call shifts, as dispatched
• Provide crisis intervention services to survivors of intimate partner violence (IPV) as the primary crisis response function; SA and IPV crisis response is a shared responsibility across all Hope’s Voice team members. 
• Conduct danger and lethality assessments with survivors; develop and document individualized safety plans
• Assist survivors in understanding their rights and remedies; facilitate referrals to legal counsel as appropriate
• Assist survivors in obtaining protective orders, navigating the court system, and accessing Victim Assistance

Case Management & Referrals

• Provide comprehensive case management services to survivors and their families, including needs assessment, goal planning, and follow-up
• Coordinate referrals to community partners for housing, healthcare, childcare, education, employment, financial services, and other specialized assistance
• Provide services without regard to gender, race, ethnicity, religion, national origin, sexual orientation, or lifestyle

Community & Partner Relations

• Develop and maintain professional working relationships with law enforcement, prosecutors, healthcare providers, courts, financial services, and social service agencies
• Represent Hope’s Voice and CFS, Corp. positively in all community interactions; promote awareness of available services
• Participate in outreach activities and community events as assigned

Documentation & Compliance

• Maintain accurate, timely records including case notes, data collection, incident reports, and statistical reporting required by ICJI, ICADV, and other funders/regulators
• Complete all data entry in applicable systems consistent with program requirements
• Maintain strict confidentiality for all survivors, volunteers, and families in accordance with applicable law and organizational policy
• Adhere to VAWA, HIPAA, 42 CFR Part 2 (where applicable), Joint Commission standards, and CFS, Corp. policies and procedures

Training & Professional Development

• Stay current on trauma-informed care, IPV/sexual assault dynamics, and evidence-based prevention strategies
• Maintain required certifications and attend all mandatory training, staff meetings, and professional development as assigned

This description is not to be all inclusive of required job duties.

Job Type: Full-Time

Qualifications

Education

• Bachelor’s degree in social work, psychology, criminal justice, or a related human services field preferred; equivalent combination of education and experience considered

Experience

• Minimum five (5) years of experience in social services, with preference for direct experience in domestic violence or sexual assault services
• Demonstrated knowledge of IPV and sexual assault dynamics, trauma-informed approaches, and survivor-centered service delivery

Background

• Must pass all pre-employment screening requirements of CFS, Corp. and applicable state regulations
• No felony convictions or pending felony/misdemeanor charges that would pose risk to survivors or compromise the integrity of Hope’s Voice services

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. 

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.