Operations Administrator
About this role
Operations Administrator
Department: Operations
Employment Type: Full Time
Location: Richardson Center
Reporting To: Cristen Anderson
Compensation: $54,000 - $56,000 / year
Description
12606 Greenville Ave.
Suite 260,
Dallas TX. 75243
Job Type: Full-Time
Hours: Monday–Friday, 7:30 AM – 5:00 PM (with flexibility for scheduling needs)
Key Responsibilities
- Manage incoming calls and serve as the first point of contact for families and staff
- Communicate with families about make-up sessions, schedule changes, and center closures
- Support staff with client cancellations, mileage questions, and scheduling modifications
- Oversee daily center operations, including scheduling, staffing, inventory, budgeting, and policy implementation
- Lead candidate tours and collaborate with the Recruiting Manager on hiring and staffing projections
- Administer and maintain employee records in Paycom (e.g., I-9s, PTO requests, demographic updates)
- Submit and manage personnel-related documentation (PTO, performance forms, policy compliance)
- Track daily therapy conversions and generate weekly operational reports (utilization, budget, call-outs)
- Monitor and report HIPAA breaches and ensure confidentiality and dignity for all clients
- Foster staff morale, resolve conflicts professionally, and promote a culture of positivity and collaboration
- Strong leadership, interpersonal, and conflict-resolution skills
- Ability to plan strategically and manage multiple priorities simultaneously
- Adaptability to last-minute changes in scheduling and operations
- Clear, concise communication and documentation skills
- Excellent time management, problem-solving, and organizational skills
- Receptiveness to feedback and commitment to professional development
- Ability to build strong internal relationships and uphold organizational policies
Skills, Knowledge and Expertise
- Bachelor’s Degree in Psychology, Education, ABA, or Management (preferred)
- Experience as a Registered Behavior Technician (RBT) for 6–12+ months (preferred)
- 6–12+ months of management, office administration, or supervisory experience in an ABA or healthcare setting
- Proficient in Microsoft Word, Excel, and EMR systems
Compensation & Benefits
- Competitive salary based on experience
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Two weeks of accrued PTO + 9 paid holidays
- A collaborative, mission-driven workplace culture
Company at a glance
At Apara Autism Centers, we are deeply committed to making a meaningful difference in the lives of children diagnosed with autism spectrum disorder and their families. We provide highly individualized programming delivered in both the comfort of their home and our supportive center-based environments. Our team of experienced and compassionate clinicians utilizes evidence-based practices, primarily Applied Behavior Analysis therapy, alongside support services such as speech therapy, feeding therapy, and social skills training.
Beyond our direct work with children, Apara Autism Centers firmly believes in the power of family support. Parents and caregivers are integral to a child's progress, and we empower them with the knowledge, resources, and ongoing support they need to navigate their child's development with confidence. From practical guidance on therapeutic approaches to assistance with understanding insurance matters, we strive to be a reliable partner.
Our goal is to unlock the full potential within every child we serve. We are driven by the belief that with the right care, tailored strategies, and a collaborative approach, children with autism can achieve significant milestones, develop essential life skills, and lead fulfilling lives. At Apara Autism Centers, we are dedicated to fostering growth, independence, and hope for a brighter future.
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Two weeks of accrued PTO
- 9 paid holidays
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