Service Administrator

Job Description:

Service Administrator

Position Overview

The Service Administrator is responsible for supporting daily field operations by ensuring accurate scheduling, proactive customer communication, and administrative execution within PestPac. This role directly impacts route efficiency, customer satisfaction, and revenue capture.

Essential Job Functions and Duties

• Conduct outbound calls to customers to confirm appointments based on verbal setups entered in PestPac.
• Ensure all appointments are clearly confirmed, documented, and aligned with customer expectations.
• Handle outbound communication related to daily operational changes (e.g., technician call-outs, schedule adjustments, access issues).
• Professionally represent the company in all customer interactions, reinforcing trust and reliability.
• Accurately create service tickets in PestPac based on confirmed customer provided information.
• Ensure all tickets are properly coded, scheduled, and include detailed notes for technicians.
• Verify service types, durations, and date in ticket creation.
• Continually maintain ticket information to ensure information is the most up to date and accurate.
• Prepare and send annual service agreements requiring updated customer signatures,
• Track agreement status and follow up to ensure timely completion.
• Maintain accurate customer records and documentation within PestPac.
• Run and compile weekly operational reports for the Associate Branch Manager and Branch Manager.
• Ensure reports are accurate, timely, and formatted for easy review.
• Manage the un-serviced ticket queue by accurately routing service requests to appropriate departments and identifying tickets for voiding to maintain data integrity.
• Running call list of verbal confirms that need at least 4x touches per month.
• Other duties as assigned.

Experience, Education, and Skills Required

• Associate’s degree in Business Administration or related field preferred.
• Minimum of 2 years of administrative experience, preferably in a fast-paced, service-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• Customer service experience is a plus.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem solving and solution identification.
• Ability to collaborate with all departments and employees within the organization.

Why work for JP McHale Pest Management?

We offer:
 

HEALTH BENEFITS

• Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• Optional supplemental benefits
• Enrollment eligibility begins first of the month following date of hire
   

FINANCIAL ASSURANCE

• 401(k) plan with company match
• Weekly pay
• Convenient direct paycheck deposit
• Team Member reward and recognition program

AND MORE

• Eight (8) paid holidays
• Paid Time Off
• Team Member referral bonuses
• Opportunities to participate in community events

At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!

Equal Opportunity Employer

We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.