Orientation and Client Care Coordinator
About this role
- Serve as the first point of contact for incoming and outgoing calls, providing warm, knowledgeable support to clients and team members.
- Support scheduling of nurses and client visits, working closely with clinical staff to ensure seamless care coordination.
- Build strong relationships with nurses and families, helping everyone feel heard, supported, and valued.
- Facilitate the onboarding and orientation process for new office and field employees.
- Enter and maintain accurate employee information; scan, file, and organize documents to ensure compliance.
- Provide orientation support in person, over the phone, and via email—answering questions and offering guidance.
- Assist with employee recordkeeping and ongoing compliance tracking.
- Proven customer support experience
- Experience in a client-facing, administrative, or scheduling role preferred
- Strong communication and relationship-building skills
- Ability to stay organized and manage competing priorities in a fast-paced environment
- Comfort with office technology and multitasking across systems
- A passion for helping others and a natural ability to make people feel at ease
- Bilingual in Spanish preferred (but not required)
- Competitive Pay
- Paid Time Off
- Medical, Dental, & Vision Plans with a generous contribution from AOC
- HSA/FSA
- Mental Wellness Benefits
- 401K
- Discounts on Pet, Home, and Auto Insurance
- And more!
Company at a glance
We provide children and young adults in need with high quality home health care in a loving, caring and professional manner.
Angels of Care is a nurse owned and operated pediatric home health agency with experienced and knowledgeable staff serving the special needs community of Texas, Colorado, Florida, Arizona, North & South Carolina, New Mexico, and Pennsylvania.
Our company provides an array of home health services to pediatric clients including:
-Private duty nursing
-Skilled nursing
-Respite care
-Attendant care services
-Occupational therapy
-Physical therapy
-Speech therapy
-Respiratory therapy
-Family Caregiving Services
Today we employ more than 10,000 private duty nurses, skilled nurses, physical therapists, occupational therapists, speech therapists, attendants, and specialists. We care deeply for our communities and dedicate significant time and resources to local events and charities for families with special needs children and young adults. We currently serve Texas, Colorado, North Carolina, South Carolina, Florida, Arizona, New Mexico, and Pennsylvania.
Top Benefits
- Paid Time Off
- Medical Plan
- Dental Plan
- Vision Plan
- HSA
- FSA
- Mental Wellness Benefits
- 401K
- Pet Insurance
- Home Insurance
- Auto Insurance
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