Retail Security Officer

Retail Security Officer (Full-Time)

LOCATION:

Tippecanoe Mall – Lafayette, IN

PAY:

$16.00/hour

POSITION TYPE:
Full-Time

SCHEDULE:

Afternoon and Evenings

OVERVIEW:

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Weekly pay
• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency

Work Expectations

• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Key Responsibilities

• Provide a visible security presence throughout the property to deter theft, vandalism, and unsafe behavior
• Perform routine foot and mobile patrols of interior and exterior areas
• Respond promptly to incidents, emergencies, and guest service calls
• Complete detailed and accurate incident reports in a timely manner
• Enforce property rules, tenant policies, and local/state laws
• Monitor CCTV systems and access control systems
• Coordinate with local law enforcement, fire departments, and emergency responders when needed
• Assist with crowd control, special events, and high-traffic situations
• Address loitering, trespassing, unattended minors, and disruptive individuals in accordance with property protocols
• Support life safety procedures, including evacuations and medical incidents

Qualifications

• High school diploma or GED required
• Prior security, law enforcement, or military experience preferred but not required.
• Strong report writing and communication skills
• Ability to remain calm and exercise sound judgment under pressure
• Customer service oriented with a professional demeanor
• Ability to walk and stand for extended periods
• Flexible schedule, including nights, weekends, and holidays

Preferred Skills

• Experience in a retail or mall security environment
• Knowledge of emergency response procedures
• Familiarity with CCTV systems and incident reporting platforms
• Conflict resolution and de-escalation skills