Event Manager

Work Schedule Note: This position requires flexibility to work a dynamic, event-driven schedule including evenings, weekends, and holidays based on venue calendars.

• Competitive Salary: Commensurate with experience
• Time Off: Paid Time Off (PTO)
• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance options
• Retirement: 401(k) retirement savings plan
• Career Advancement: Leadership development and professional growth within a nationally recognized industry leader

• Serve as the operational lead for smaller events, Event Orders (EOs), and concurrent venue dates across Dallas locations.
• Supervise event-day execution, ensuring client security needs and account standards are fully met.
• Lead staff sign-in/sign-out processes and coordinate accurate post-event payroll, time processing, and billing data.
• Act as the primary lead or step in for the Account Manager in their absence.

• Assist with the onboarding, training, scheduling, and distribution of event-day staff and supervisors.
• Deliver pre-event briefings and address large groups (ranging from small teams to 600+ personnel).
• Evaluate monthly event metrics, staff performance, and employee performance indicators (call-offs, attendance, counseling notes).
• Coach, mentor, and guide supervisors and staff through personnel issues in accordance with company policy.

• Manage the storage, distribution, maintenance, and tracking of venue radios, scanners, and ISS devices.
• Prepare operational materials, shift rosters, and briefing documentation for event-day supervisors.
• Submit formal equipment and supply requests 45 days in advance of operational needs.

• Proactively identify and mitigate safety risks for guests, staff, and venue assets.
• Meet regularly with venue clients to address security, emergency preparedness, and site safety protocols.
• Ensure strict adherence to Federal and State OSHA, fire, and safety regulations.

• Education: Bachelor’s degree preferred (ideally in Sports/Entertainment Management, Business, or related field).
• Experience:
  • 3+ years of guest and event services experience in stadiums, arenas, theme parks, hotels, or high-volume hospitality/entertainment facilities.
  • Demonstrated leadership and team management experience coaching a diverse workforce.
• Certifications: Ability to obtain FEMA Certifications (100b, 200b, 700a, 800b, 901) and IAVM Trained Crowd Manager certification.
• Technical Skills: Proficient with Microsoft Office (Word, Excel, Outlook); familiarity with basic accounting/budget oversight principles.

• Public Speaking: Comfortable speaking and delivering briefings to crowds of up to 600+ team members.
• Problem Solving: Proven ability to proactively resolve operational challenges autonomously under fast-paced conditions.
• Communication: Exceptional, professional communication skills with strong attention to detail and confidentiality.

• Ability to stand, walk, and navigate large venue spaces for extended shifts.
• Ability to see, hear, speak, and write clearly to communicate with staff and venue clients.
• Occasional lifting of small equipment and travel to regional sites as needed.