About this role
A.M.T.A.E. Solutions is an elite professional services and information technology firm that helps our clients manage difficult enterprise problems. We are an organization of valued driven professionals that provide high quality technical solutions to the Federal Government, State Agencies and Commercial Customers. A.M.T.A.E. is A-Means-To-An-End
Location: Jamaica NY (JFK Airport)
Location: Jamaica NY (JFK Airport)
This position is full time for 3 months and then part time for 6 months.
Position Summary:
The IT Support Manager is responsible for overseeing the installation, maintenance, troubleshooting, and repair of technology systems supporting airport concessionaires throughout JFK Airport. This role serves as the technical lead for point-of-sale (POS) systems, payment devices, kiosks, printers, digital signage, and related concession technology infrastructure.
Key Responsibilities:
Position Summary:
The IT Support Manager is responsible for overseeing the installation, maintenance, troubleshooting, and repair of technology systems supporting airport concessionaires throughout JFK Airport. This role serves as the technical lead for point-of-sale (POS) systems, payment devices, kiosks, printers, digital signage, and related concession technology infrastructure.
Key Responsibilities:
- Lead the installation, configuration, and deployment of
concession technology systems.
- Manage daily support operations for POS systems, payment
terminals, kiosks, printers, and network-connected devices.
- Troubleshoot and resolve hardware, software, and
connectivity issues.
- Coordinate repairs, upgrades, maintenance activities, and
vendor support.Support new store openings, technology refreshes, and
concession relocations.
- Track incidents, service requests, assets, and system
documentation.
- Provide technical guidance to support technicians and
ensure timely issue resolution.
- Collaborate with concession operators, airport
stakeholders, and vendors to maintain operational continuity.
Requirements
Required Qualifications:
- Minimum of 5 years of IT support experience.
- Minimum of 2 years of experience leading technical teams,
projects, or support operations.
- Experience supporting POS systems, retail technology,
hospitality systems, or similar environments.
- Strong troubleshooting skills involving Windows-based
systems, peripherals, and basic networking.
- Experience with ticketing systems and IT service
management processes.
- Excellent communication, customer service, and
organizational skills.
Preferred Qualifications:
- PMP certification preferred.
- ITIL, CompTIA A+, Network+, or Security+ certifications.
- Experience supporting airport, retail, hospitality, or
transportation environments.
- Experience with Oracle Micros, NCR, PAR Brink, Toast, or
similar POS platforms.
Benefits
This position is full time for 3 months and then part time for 6 months.
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