Lab Quality and Training Manager

Job Summary

 

The Quality and Training Manager serves as the laboratory’s primary resource for quality assurance oversight and technical training. This position ensures compliance with company, customer, and ISO standards while developing laboratory personnel through structured training, competency evaluation, and continuous improvement initiatives. The role supports operational excellence by maintaining audit readiness, overseeing QA/QC systems, and fostering a culture of accountability, safety, and technical proficiency.

 

 

 

Primary Duties and Responsibilities

Serve as the laboratory’s focal point for all QA/QC activities, ensuring accuracy, compliance, operational efficiency, and continuous adherence to company and ISO standards.

Oversee review and maintenance of quality control data, including Statistical Quality Control (SQC), Proficiency Testing (PT), customer QC samples, and all related documentation.

Maintain audit readiness by supporting internal, customer, and regulatory assessments and managing quality records, corrective and preventative actions (CARs/PARs), non-conformances, and customer complaint investigations.

Support ongoing implementation and improvement of the Quality System Manual (QSM), Laboratory Quality Manual (LQM), and associated quality procedures.

Develop and manage a structured training and competency program for laboratory personnel, including hands-on technical instruction, performance coaching, and skills development.

Serve as liaison between laboratory staff, management, and operations to ensure procedural alignment, safety compliance, and consistent quality standards.

Provide technical oversight of laboratory operations, including troubleshooting analytical issues and ensuring proper equipment calibration, verification, maintenance, and supply control.

Perform other related duties as required and assigned.