Professional Customer Care Specialist

Join the OX team, creators of OX-IS—an all-in-one solution meeting building code requirements for structural sheathing, continuous insulation, and weather and air resistive barrier performance.

We’re seeking a Professional Customer Care Specialist who’s ready to be part of an innovative company delivering high-performance building solutions that simplify construction and ensure code compliance.

Job Title: Professional Customer Care Specialist   |   Req ID: 17718   |   HR Contact: Sheena WATSON   |   Location: Building Envelope - Corp Nashville, TN

ABOUT THE ROLE

The Customer Care Improvement Specialist will manage all aspects of the Order-to-Cash process/Customer Order Management. The Specialist will support goals and objectives to ensure operational excellence. The Customer experience is critical for sustainable growth to effectively meet our business goals. The Specialist will work closely with all Teams throughout the Supply Chain; E2E as well as collaborating with our external Sales organization and partners and directly engage customers. The Customer Care Improvement Specialist will closely manage daily orders proactively; responsible for continuous improvement for customer satisfaction, exceeding our customers expectations. In addition this role will assist our accounts receivable department in various task outlined in the responsibilities below.

WHAT YOU'LL ACCOMPLISH

• Prepare, post, verify and record customer payments and transactions related to accounts receivable
• Create invoices according to company practices; submit invoices to customers and post revenue
• Maintain and update customer files
• Prepare customer statements
• Research customer payment discrepancies and past-due amounts
• Resolve customer collection and payment issues
• Reconcile the accounts receivable ledger to ensure payments are accounted for and properly posted
• Coordinate with Customer Service team when processing customer invoicing
• Generate reports and statements for internal use
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’RE LOOKING FOR

Education: Bachelor's degree in a related discipline preferred or equivalent work experience.

Required Work Experience: Five (5) years of related experience.

• Experience in a supply chain and a manufacturing environment.
  ▪ Preferably in the Commercial Building / Roofing Industry.
• Analytical ability for problem-solving.
• Customer/Account Management experience.
• Adaptability to change; works well within a fast-paced environment with emphasis on teamwork and collaboration.
• Self-motivated with learning agility to support continuous improvement opportunities.
• Ability to influence and guide the customer to the best solution to help resolve their needs.
• Effectively manage multiple priorities
• Ability to identify process gaps and inefficiencies, working with all teams to improve efficiency.
• Proficiency with work standards and understanding of the E2E process.
• Excel proficiency.
• ERP System Experience Required.
  ▪ (SAP is what HBE uses).
  ▪ JDE, Oracle, or similar system experience accepted.
• Order-To-Cash (OTC; Order2Cash).
• Sales Force experience is a plus.

Additional Requirements:

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan 
• Medical, Dental, Disability and Life Insurance  
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.