Senior Area Manager – Retail Sales

Strategy Execution

• Collaborate with senior management to define and execute the strategic vision for the business
  
• Drive the implementation of business plans, annual budgets, and performance metrics to achieve financial and operational objectives
  
• Review key performance indicators to ensure business targets are met. Provide inputs to leadership on achievements, challenges, and areas for improvement
  
• Identify and drive new initiatives for business growth in line with business goals and strategy
  
• Own the PnL of the business and work across the board towards achievement of business goals
  
• Work closely with the Business Development Manager to qualify property and catchment for business expansion
  
• Monitor industry trends and market dynamics for strategic decision-making
  

Operational Excellence

• Implement robust operational processes and systems to optimise efficiency and enhance overall operational effectiveness across all facets of the business
  
• Ensure timely resolution of escalated issues
  
• Undertake regular store visits to conduct audits and review store ambience, service and adherence to retail standards
  
• Monitor audit results and ensure gaps are addressed
  
• Work closely with all teams like B&M, L&D, talent acquisition, marketing, product, BD, finance, HRBP to further the business and organisations priorities
  
• Participate in inventory meetings to provide market inputs and plan required liquidation
  

People Leadership

• Lead, inspire, and develop a high-performing team
  
• Develop a culture of collaboration, accountability, and continuous learning
  
• Establish clear performance expectations, provide constructive feedback, and drive the professional development of the team
  
• Invest in growth of the team and build a pipeline of leaders
  
• Effectively manage and resolve conflicts, promoting a positive and inclusive work environment
  

Customer Experience 

• Oversee initiatives to improve and innovate the customer journey, ensuring a seamless and delightful experience across all touchpoints.
  
• Implement feedback mechanisms and leverage customer insights to drive improvements in product offerings, customer service, and overall customer satisfaction.
  
• Ensure implementation of strategic design and layout of stores, optimising visual merchandising to create and inviting shopping experiences
  

Key Relationships Management

• Develop close working relationships with key principal and strategic partners
  
• Work closely with cross-functional teams to define and ensure implementation of goals that support business growth
  

Requirements

• Excellent knowledge of the retail industry, market knowledge, trends, and consumer behavior
  
• Demonstrated success in implementing and  optimising operational processes to drive efficiency and effectiveness in at least 30 stores
  
• Experience in implementing initiatives to enhance customer experience
  
• Ability to analyse data, identify trends, and make data-driven decisions.
  
• Proven ability to troubleshoot operational challenges and implement effective solutions
  
• Ability to effectively collaborate and communicate across different levels of the organization