About this role
Job Details
Implement and manage documentation, monitoring, and evaluation of customer files, ensuring adherence to compliance guidelines, completeness, and accuracy.
Establish credit limits and payment terms for new customers following company policies.
Identify, prepare, and coordinate department meetings, training sessions, and development activities.
Manage all associate relations functions for the customer setup team, including hiring, performance management, and terminations.
Monitor staff performance to ensure compliance with company policies, procedures, and approved account setup processes.
Recommend process and procedural improvements to the Accounts Receivable (AR) Manager to enhance efficiency and accuracy.
Assist in developing and maintaining customer setup and maintenance policies, procedures, and training materials.
Ensure compliance with all applicable federal and state laws, company standards, and industry regulations.
Maintain accuracy and integrity of new customer account data.
Conduct and
and participate in internal compliance audits related to customer files.
Manage and train account setup staff on regulatory compliance, scheduling, and timely processing of documentation (e.g., business applications, licenses, financial statements).
Perform other related duties as assigned.
Education:
Bachelor’s degree in business administration, Accounting, Marketing, Computer Science, or a related field.
Work Experience:
Minimum of five (5) to seven (7) years of progressively responsible experience, including at least two (2) years in a supervisory or management role.
Skills and Knowledge:
Strong leadership and people management skills.
Excellent verbal and written communication abilities.
Knowledge of financial management, accounts receivable principles, the Uniform Commercial Code (UCC), business law, and healthcare industry regulations.
Ability to interpret financial statements accurately.
Proven success implementing processes that result in effective audit outcomes.
Strong interpersonal and conflict resolution skills.
Ability to resolve customer issues quickly and creatively.
Familiarity with AmerisourceBergen (ABC/ABSG) products and services.
Strong organizational and analytical skills with attention to detail.
Excellent presentation and reporting skills.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Access.
Schedule
Full timeAffiliated Companies
Affiliated Companies: Cencora Costa Rica LimitadaEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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