About this role
As part of the IT Workplace & End User Services team, you will play an important role in delivering reliable, secure, and user-centric technology services across the enterprise. The team is responsible for ensuring employees have access to modern workplace tools, collaboration platforms, endpoint technologies, and support services that enable productivity and business continuity.
As an Pl Support Analyst, you will be responsible for supporting and administering Microsoft 365 services, endpoint devices, identity and access management, ServiceNow processes, and workplace technologies. You will troubleshoot complex incidents, coordinate with vendors and internal IT teams, support technology projects, and contribute to service improvements across the organization.
In this role, you will operate with a high degree of independence while collaborating closely with Infrastructure, Security, Service Desk, and business stakeholders to ensure service quality and operational excellence.
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