Plumbing Service Manager - Aurora, CO
About this role
Company Name
ARS-Rescue RooterOverview
We have an exciting career opportunity for an ambitious, team-oriented professional who is interested in joining our team as a Plumbing Service Manager. As the Plumbing Service Manager, you will be responsible for the training, development, scheduling, and supervision of technicians to effectively provide commercial and/or residential plumbing service, repair, and installation for customers.
We offer
- $115,000 - $140,000 base salary
- Annual bonus opportunity
- Company Vehicle with Fuel Card
- Employee provided cell phone & laptop
- Comprehensive benefits package including medical, dental, vision & life insurance
- $5 a week medical plan option
- 401(k) plan with company match
- 13 days paid time off and 8 paid holidays
- Quality, comprehensive training programs
- Opportunities for advancement
- Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
- Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
Responsibilities
- Supervise and delegate service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations
- Coach and motivate technicians to work at their maximum productivity; coaches, trains and develops technicians to increase work and sales skills
- Provide technical support to the field via radio, telephone, and/or at job sites
- Review and audits technician paperwork daily; ensures that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment
- Oversee the dispatch function for our plumbing service techs to ensure the appropriate technician is selected based on customer needs
- Provide technical support for the plumbing technicians
- Resolve customer issues and complaints to ensure customer satisfaction
- Assist the general manager with data collection and report preparation
- Conduct site surveys
- Review payroll records to ensure that technicians are paid properly
Qualifications
What do you need
- High School diploma or general education degree (GED)
- 6 - 8 years of plumbing experience
- California Plumbing License is a plus
- Proven success leading a team to achieve branch/corporate objectives
- Working knowledge of general industry standards and plumbing a plus
- Strong computer and mathematical skills required
- Excellent negotiation, communication and presentation skills
- Ability to understand the effects of economic, financial and market conditions on the business
- Able to operate in a dynamic, fast-paced environment and adapt to a changing environment
- Ability to think both strategically and execute against day-to-day objectives
If you are interested in joining our team, please apply today!
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
Company at a glance
American Residential Services (ARS®/Rescue Rooter®) is one of the nation’s largest providers of heating, air conditioning, indoor air quality, plumbing, drain cleaning, electrical, and sewer services for residential and light commercial customers, operating through a nationwide network of company-owned locations.
Formed in 1980, ARS grew by bringing together trusted local and regional service companies and later joined with Rescue Rooter, a plumbing brand founded in 1975, under shared ownership by ServiceMaster in the late 1990s. Today, ARS/Rescue Rooter is headquartered in Memphis, Tennessee, with locations across 24 states and Washington, DC, delivering essential services to homes and businesses nationwide.
ARS/Rescue Rooter is known for its focus on reliable service, skilled professionals, and consistent standards across its network. Specialists and comfort advisors receive ongoing training and background screening, and all work is supported by the company’s Exceptional Service Guarantee, which reflects a commitment to addressing customer concerns and maintaining high service standards. If customers are dissatisfied, the company works to resolve issues and make things right.
ARS/Rescue Rooter continues to grow by partnering with and acquiring well-regarded home service providers and working closely with leading suppliers and retailers. In 2020, GI Partners made a majority investment in ARS, alongside existing investor Charlesbank Capital Partners and company management, to support continued growth, innovation, and long-term improvements in customer experience.
Community Service
ARS/Rescue Rooter supports communities through its company-wide ARS Cares initiative, which provides free HVAC systems and water heaters to selected community heroes. The company also supports organizations such as St. Jude Children’s Research Hospital and the Tim Tebow Foundation’s Night to Shine, and contributes to a range of local charities across its operating locations.
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan with company match
- Paid time off
- Paid holidays
- Company vehicle
- Fuel card
- Company provided cell phone
- Company provided laptop
- Training programs
- Discount programs
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