Counter Sales Representative
About this role
Job DetailsJob Location: Phoenix, AZ 85021Salary Range: $22.00 - $25.00American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven Counter Sales Representative to join our team at our Mountain View Branch. This position is full-time (typically 8:00 am - 5:00 pm)
About the position
As a Counter Sales Representative you will be responsible in providing excellent Customer Service and HVACR Solutions to ARS Customers by meeting their specifications to the best of our ability while maintaining a positive and friendly demeanor.
Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
Responsible for entering orders, creating quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.
Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
Regularly check product stock and inventory OE and IMI
Remain current and knowledgeable about products and the Company portfolio.
Recommend and promote related ‘add-on’ items to customers. Advise customers on substitution or modification of related items and products application information.
Provide accurate price points from Company computer database.
Receive and fill telephone and PROKEEP orders effectively.
Help provide customers solutions using technical knowledge and manufacturer’s/vendor connections or support teams.
Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.
Prepare items for shipping, communicate accurate delivery information,
Accept returns for credit and complete warranty paperwork as directed. **
Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.
Maintain, organize, and stock shelves. Assist with maintaining inventory control.
Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
Assist customers with loading merchandise and other needs. Effectively work together with fellow CSR’s to ensure continuity of customer service.
Attend branch meetings, technical training sessions and general Company meetings as requested.
Available to work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis
Available to work during Mandatory Inventory Weekend every November
Other duties as assigned
Qualifications
A minimum of 2 years in the HVAC industry, preferred
1 year customer service experience in fast paced environment
Employee must pass a pre-employment drug screen.
Commitment to excellent customer service
Must be able to communicate well with others.
Ability to multi-task in fast paced environment.
Ability to prioritize tasks and demonstrate time management
Demonstrated Excellence in verbal/written communication
Strong computer knowledge including MS Office
Basic typing skills.
Ability to speak, read and write English
Must have driver’s license
Basic math skills
Company at a glance
OUR HISTORY
The Company, headquartered in Phoenix, has been in business since 1940. We began with a single location at 231 South Central, in Phoenix. As the business grew, so did our footprint in Arizona. A Tucson store was opened through an acquisition in 1948, and our Yuma location opened in 1956. In 1976, we expanded outside of Arizona by first incorporating in Virginia, then acquiring a Texas and New Mexico company in 1979: Refrigeration Suppliers, Inc. Additional acquisitions and store openings followed in the 1980s and 1990s, with more store openings, one at a time, thereafter. In 1996, we moved into our current headquarters at 2632 East Chambers, in Phoenix. We now have 34 branch locations across Arizona, California, Nevada, New Mexico, Texas, Utah, and Virginia.
OUR MISSION
To deliver exceptional value to our customers (primarily licensed contractors and qualified service technicians), by providing a broad range of high-quality products, in inventory and at fair prices, combined with knowledgeable customer service staff, in order to help our customers succeed in their business.
OUR PEOPLE
At ARS, we strive to create a culture where our people promote our important values: Honesty, Integrity, Quality, Loyalty, and Respect. Our ability to provide exceptional customer service comes from our efforts to live out these values every day, as we fulfill our mission. #investinpeople
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