Box Office Agent - THE POLAR EXPRESS Train Ride, Whippany, NJ

Job DetailsJob Location: Whippany, NJ 07981Position Type: SeasonalSalary Range: $20.00 - $20.00 HourlyJob Shift: AnyJob Title: Box Office Agent - THE POLAR EXPRESS™ Train Ride

Division/Department: Rail Events Productions/Front of House

Reports To: Rail Events Inc. (REI) Business Manager

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Compensation: $20.00/hourly

Job Summary

The Box Office Agent works with the Front of House & Business Managers, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. The Box Office Agent is responsible for creating the first impression of the event, so efficiency and friendliness are required.

Belonging to the Front of House team is an excellent opportunity to learn the business side of production and be the first interaction our guests experience. The high-energy logistics of moving guests through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is an integral part of providing customer service to our guests and support to cast and crew on the ground.

Essential Duties and Responsibilities

Welcoming customers as they approach the ticketing area and assist with any service needs
Ability to learn and work with Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time
Make any necessary updates to customers’ information, entering into the system and ensure that proper information has been punched in prior to delivering tickets
Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passenger
Assist in general care of ticketing area, including keeping a clean and orderly space
Assist in preparing first class amenities (if applicable to location)
Other duties as assigned

Education, Skill & Work Experience Requirements

Ability to learn the Etix Ticketing platform with efficiency and competency
Strong leadership and communication skills
Excellent customer service skills
Basic computer skills
Ability to work weekends and evenings
Possess a well-spoken manner in personal communications
Front desk, reservation, customer service experience preferred
Self-motivation and attention to details
Must be 18 or over

Work Environment

Majority of time spent in a ticket office setting
Able to work in cold, snowy, or otherwise inclement winter weather
Varied schedules requiring evenings, weekends, overtime, and holidays
Able to stand for prolonged periods of time
Able to stand and walk on uneven or unsteady surfaces aboard a moving train
Time spent in and around active railroad yard(s)

What’s in it for you?

Serve others and create a world of make believe and magic
Great industry pay and a chance to build upon your theater network and make lifelong connections
Enrich and positively impact the experience for all – big and small
Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
Catered meals for 5-show days
Comp tickets for your friends and family
Potential for end of season bonus

Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.
Qualifications