Day of Event Coordinator
About this role
American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member.
Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it’s a place where relationships grow, traditions thrive, and everyone is part of the community.
- Serve as the primary on-site contact for clients and vendors on the day of the event.
- Review and execute all event details according to the finalized Banquet Event Order (BEO).
- Conduct pre-event walkthroughs to verify room layouts, decor placement, signage, linens, and event setup.
- Coordinate event logistics by communicating with internal departments to ensure course and facility readiness.
- Monitor service flow during events and assist with guest needs when required.
- Coordinate ceremony, reception, presentations, entertainment, and other event transitions.
- Handle client requests and resolve issues promptly and professionally while minimizing disruption to the event.
- Communicate changes or special requests to the appropriate departments in a timely manner.
- Ensure all contractual venue policies and safety procedures are followed.
- Complete post-event checklists and incident reports when applicable.
- Support the Event Sales team by providing feedback on event execution and opportunities for process improvement.
- Build strong relationships with event hosts by addressing questions and ensuring satisfaction during events.Build strong relationships with event hosts by addressing questions and ensuring satisfaction during events.
- Deliver exceptional customer service while representing the venue in a professional, positive, and solution-oriented manner.
- Escalate concerns to the Director of Events or Event Manager when appropriate.
- Support American Golf initiatives and programs as directed by management.
- Perform additional duties as assigned.
- Previous hospitality experience preferred.
- Strong customer service orientation and professional communication style.
- Highly organized with strong time management and follow-through.
- Comfortable working independently and managing multiple priorities.
- High school diploma required; associate degree preferred.
- Schedule varies based on business needs.
- Evening, weekend, and holiday availability may be required based on event schedules.
- Role may include periods of standing or walking during events.
- May involve reaching, bending, kneeling, lifting, or pulling items as needed to support operations.
Company at a glance
American Golf is one of the most experienced and innovative operators in the golf industry. For more than five decades, we have owned, leased, and managed golf courses and country clubs across the United States, building a proven track record of driving performance, enhancing guest experiences, and creating lasting value for our partners.
Today, we manage over 40 premier golf properties nationwide, spanning daily fee, private, and municipal facilities. Our success comes from understanding that golf course management involves more than great greens. It requires excellence in hospitality, food and beverage, retail, agronomy, and guest service.
As we look to the future, American Golf is focused on growth through new acquisitions, leases, and management agreements. We are actively seeking partnerships with owners, developers, and municipalities who share our vision for elevating the golf experience.
At American Golf, we combine decades of expertise with forward thinking strategies to deliver strong results, exceptional service, and vibrant destinations that grow the game and strengthen the communities we serve.
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