Banquet Captain
About this role
- Review Banquet Event Orders (BEOs) or Event Plans to ensure all setup, timing, and service requirements are understood and executed accurately.
- Lead pre-shift briefings with banquet staff to review event details, roles, timelines, and safety standards.
- Oversee setup of banquet rooms including tables, chairs, linens, décor, service stations, and A/V as required.
- Direct and assist with timely delivery of all meal courses and beverage service, adjusting staffing or process as needed to maintain smooth flow.
- Interact with guests and event hosts to confirm needs are met, resolve issues, and deliver a high-quality hospitality experience.
- Assign duties, manage shift schedules, and support efficient staff deployment throughout each event.
- Train new and existing staff on service etiquette, guest engagement, and operational procedures.
- Foster a positive, professional team environment built on clear communication and accountability.
- Maintain cleanliness, organization, and equipment condition before, during, and after events.
- Monitor inventory of service equipment, furniture, and supplies; communicate replenishment needs to management.
- Enforce compliance with food safety, sanitation policies, and responsible alcohol service.
- Support post-event breakdown, room resets, and ensure a secure, hazard-free environment.
- Minimum of 2 years in food & beverage service, catering, or banquet operations required; leadership experience preferred.
- Exceptional guest service and communication skills; able to resolve concerns with professionalism.
- Strong organization and ability to manage multiple priorities in a high-volume, fast-paced setting.
- Ability to guide and motivate a team with confidence and clarity.
- Comfortable working with schedules, inventory, and BEO comprehension.
- High school diploma or equivalent required.
- Must meet legal age requirements for alcohol service; state-specific certifications required where applicable.
- Schedule varies based on business needs and may include evenings, weekends, and holidays.
- Regular movement throughout the venue is required, including time spent at the host stand, bar, dining areas, and service stations.
- Extended periods of standing and walking are common during shifts.
- Duties may include reaching, bending, lifting, or carrying items up to 30–50 pounds (such as trays, racks, boxes, or bar supplies).
- May occasionally assist with resetting tables, moving furniture, or supporting team needs during peak service.
- Vision requirements may include close, distance, peripheral, and color vision, as well as the ability to adjust focus.
- Work environment may involve exposure to loud noise levels, cleaning products, hot or cold food and beverage items, and fast-paced conditions.
Company at a glance
American Golf is one of the most experienced and innovative operators in the golf industry. For more than five decades, we have owned, leased, and managed golf courses and country clubs across the United States, building a proven track record of driving performance, enhancing guest experiences, and creating lasting value for our partners.
Today, we manage over 40 premier golf properties nationwide, spanning daily fee, private, and municipal facilities. Our success comes from understanding that golf course management involves more than great greens. It requires excellence in hospitality, food and beverage, retail, agronomy, and guest service.
As we look to the future, American Golf is focused on growth through new acquisitions, leases, and management agreements. We are actively seeking partnerships with owners, developers, and municipalities who share our vision for elevating the golf experience.
At American Golf, we combine decades of expertise with forward thinking strategies to deliver strong results, exceptional service, and vibrant destinations that grow the game and strengthen the communities we serve.
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