Senior Manager - Technology Risk & Control
About this role
ETS Control Management is responsible for identifying, assessing, mitigating, monitoring & reporting risk across business and technology processes as part of the first line of defense. The team ensures adherence to regulatory standards, American Express policies, and strengthens business resilience through robust control management practices.
This Manager role focuses on embedding strong Control Testing & Operational Risk within BU processes for Enterprise Digital. Beyond executing core control management activities, the role is expected to use risk insights to influence business and technology decisions, strengthen control effectiveness, improve resilience, and enable the safe delivery of digital capabilities.
The successful candidate will combine strong execution across control management disciplines with the ability to drive continuous improvement through data, automation, and AI-enabled solutions. They will partner closely with business, product, technology, and control stakeholders to translate risk information into actionable business outcomes and support Enterprise Digital's transformation agenda.
Enterprise Digital creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Company at a glance
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
Learn more about us at
https://www.americanexpress.com/careers
https://www.americanexpress.com/
https://www.facebook.com/AmericanExpressUS
https://www.instagram.com/americanexpress/
https://twitter.com/americanexpress
https://www.youtube.com/user/AmericanExpress
See our community guidelines at
https://www.americanexpress.com/en-us/company/community-guidelines/
If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Top Benefits
- Competitive base salaries
- Bonus incentives
- Financial well-being and retirement support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model
- Generous paid parental leave
- Global on-site wellness centers
- Confidential counseling support
- Career development and training opportunities
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