Manager- Business Operations
About this role
The Global Strategy, Operations & Performance (GSOP) organization serves as a Center of Excellence within Global Merchant & Network Services (GMNS), focused on strengthening operational rigor, governance, risk management, and business operations across global markets.
The Manager, GSOP Business Operations will play a critical role in driving operational excellence across GSOP by leading cross-functional initiatives that strengthen governance, improve business processes, and enhance operational risk management. Based in Mexico with global scope, this role combines program management, process improvement, and business operations to ensure enterprise priorities are executed consistently while improving operational effectiveness.
Operating within the first line of defense, this individual will partner closely with business leaders, Control Management, Compliance, and enterprise stakeholders to coordinate operational risk programs, facilitate governance activities, and deliver sustainable process and control improvements.
This role offers meaningful visibility across the organization and the opportunity to materially improve operational execution, governance, and control effectiveness while supporting better outcomes for the business and our customers.
Company at a glance
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
Learn more about us at
https://www.americanexpress.com/careers
https://www.americanexpress.com/
https://www.facebook.com/AmericanExpressUS
https://www.instagram.com/americanexpress/
https://twitter.com/americanexpress
https://www.youtube.com/user/AmericanExpress
See our community guidelines at
https://www.americanexpress.com/en-us/company/community-guidelines/
If you have a customer service issue or question, please visit www.americanexpress.com/contactus
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