On-Call Concierge, Hope Lodge (Day, Evening & Weekend Shifts)
About this role
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
Pay Rate: $19.50/hour
This is an on-call, as-needed position. General availability is required for this role. Hours are not guaranteed and will vary based on staffing needs. Subject to covering evening shift, day shift, a weekend shift, or weekday shift. Including coverage for vacations, call-offs, and other absences.
ESSENTIAL FUNCTIONS:
Greet guests and manage check-in and check-out procedures (30%)
Provide information about lodge amenities and community resources (20%)
Coordinate transportation & EMPOWER Program services and schedules (15%)
Respond to guest requests, concerns, and emergencies (15%)
Maintain organized front desk area and accurate guest records (10%)
Monitor lobby security and implement safety protocols (10%)
EXPERIENCE/QUALIFICATIONS:
High School Diploma or Equivalent
Additional education or training in hospitality management or customer service is a plus.
Previous experience in hospitality, guest services, or a related field is preferred.
Minimum 1 year of Customer Service Experience
KNOWLEDGE, SKILLS, AND ABILITY:
Strong communication and interpersonal skills
Ability to work independently and multitask
Proficiency in Microsoft Office and multi-line phone systems
Excellent customer service and problem-solving skills
Ability to work flexible hours including evenings/weekends
TRAVEL REQUIREMENTS:
Minimal travel required
PHYSICAL REQUIREMENTS:
The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Company at a glance
The American Chemical Society (ACS) was founded in 1876 and is a congressionally chartered independent membership organization that represents professionals at all degree levels and in all fields of the chemical sciences.
With more than 200,000 people in its global community, ACS is one of the world’s largest scientific societies and leading sources of authoritative scientific information. A nonprofit organization, ACS is at the forefront of the evolving chemistry enterprise and is the premier professional home for chemists, chemical engineers and related professionals around the globe.
ACS is dynamic and visionary, committed to improving all lives through the transforming power of chemistry.
Its vision, a world built on science, was developed and adopted by the ACS Board of Directors, and fully complements its mission: advance scientific knowledge, empower a global community and champion scientific integrity.
ACS publishes numerous scientific journals and databases, convenes major research conferences, and provides educational, science policy and career programs in chemistry. It also gives more than $22 million every year in grants for research in petroleum and related fields. ACS plays a leadership role in educating and communicating with policymakers and the general public about the importance of chemistry in everyone’s lives.
Top Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Retirement benefits
- Wellness programs
- Professional development programs
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