Concierge - Driver, Hope Lodge

Schedule: Monday - Friday - 7:45am - 4:15pm

Pay rate: $19.50ph

ESSENTIAL FUNCTIONS:  

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%) 

• Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%) 

• Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%) 

• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%) 

• Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%) 

• Maintain accurate transportation and guest records, including mileage logs and trip data (10%) 

• Support front desk operations, including phones, emails, and lobby security, as needed (10%) 

EXPERIENCE/QUALIFICATIONS:  

• High School Diploma or Equivalent 

• Valid driver's license with clean driving record 

• Experience providing passenger transport or shuttle services preferred 

• Previous hospitality or guest service experience is a plus 

KNOWLEDGE, SKILLS, AND ABILITY:  

• Defensive driving skills and knowledge of traffic laws 

• Ability to navigate efficiently and maintain punctual schedules 

• Strong communication and interpersonal skills with guests and caregivers 

• Ability to assist guests with mobility challenges and luggage safely 

• Attention to detail for vehicle safety checks and accurate record-keeping 

• Proficiency in Microsoft Office Suite and reservation systems 

TRAVEL REQUIREMENTS:  

• Role involves frequent local travel in Lodge Vehicles to and from medical facilities and destinations within approved service area. 

PHYSICAL REQUIREMENTS:  

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. 

• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. 

• Driving guests to appointments may involve sitting for extended periods and operating a vehicle, which requires physical coordination and stamina. 

• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. 

• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.