Assistant General Manager, Hope Lodge
About this role
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
ESSENTIAL FUNCTIONS:
Support General Manager in overseeing daily lodge operations, including guest relations and administrative functions (30%)
Supervise and Mentor Lodge Staff to deliver exceptional guest experiences (25%)
Ensure compliance with ACS policies, training programs, and safety procedures (15%)
Coordinate payroll, accounts payable, and office supply management (10%)
Identify and implement operational process improvements to enhance efficiency (10%)
Assist in occupancy management and guest satisfaction initiatives (10%)
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Preferred Degree: Coursework or certification in hospitality management or office administration
1-2 years of experience in nonprofit management, hospitality, or healthcare administration
KNOWLEDGE, SKILLS, AND ABILITY:
Strong communication and interpersonal skills
Experience with office administration and payroll processes
Ability to supervise, coach, and evaluate staff performance
Proficiency in Microsoft Office Suite and reservation systems
Strong organizational and problem-solving skills
TRAVEL REQUIREMENTS:
Occasional travel may be required for training, meetings, or other job-related activities, which may involve sitting for extended periods and navigating transportation systems.
PHYSICAL REQUIREMENTS:
Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff.
Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities.
The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs.
Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation.
Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.
Salary Range: $63,000 – $68,000
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
Company at a glance
The American Chemical Society (ACS) was founded in 1876 and is a congressionally chartered independent membership organization that represents professionals at all degree levels and in all fields of the chemical sciences.
With more than 200,000 people in its global community, ACS is one of the world’s largest scientific societies and leading sources of authoritative scientific information. A nonprofit organization, ACS is at the forefront of the evolving chemistry enterprise and is the premier professional home for chemists, chemical engineers and related professionals around the globe.
ACS is dynamic and visionary, committed to improving all lives through the transforming power of chemistry.
Its vision, a world built on science, was developed and adopted by the ACS Board of Directors, and fully complements its mission: advance scientific knowledge, empower a global community and champion scientific integrity.
ACS publishes numerous scientific journals and databases, convenes major research conferences, and provides educational, science policy and career programs in chemistry. It also gives more than $22 million every year in grants for research in petroleum and related fields. ACS plays a leadership role in educating and communicating with policymakers and the general public about the importance of chemistry in everyone’s lives.
Top Benefits
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Retirement Benefits
- Wellness Programs
- Professional Development Programs
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