Service Supervisor - The Province
About this role
Service Supervisor - The Province
Department: Property Maintenance
Employment Type: Full Time
Location: The Province - Rochester, NY
Reporting To: Senior Service Manager
Compensation: $30.00 / hour
Description
- Coordinate, help supervise, and train maintenance team, ensuring timely completion of work orders and maintenance tasks; support operations in the absence of supervisor.
- Perform work order processes, including execution, system close-out, verification, and vendor coordination.
- Assist in and help lead property turn process and coordinate with vendors for efficient execution.
- Assign and perform preventative maintenance work, contributing to the ongoing update of preventative maintenance plans.
- Conduct inspections of public areas and resident apartments to ensure ACC’s facilities maintenance standards are met.
- Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
- Communicate and assist with outside vendors, including escorting them on-site and helping managing vendor relationships; assist with contract management and vendor agreements.
- Conduct inventory assessments to ensure necessary tools and supplies are available.
- Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties.
- Maintain clean and orderly shop, storage, and back-of house environment, ensuring all tools and supplies are organized.
- Assist with coordinating with vendor services like snow removal, landscaping, etc.
- Help order maintenance supplies and equipment for property needs, within budget; assist with processing invoices in a timely manner.
- Maintain key control oversight, including key box access.
- Other duties as assigned by supervisor.
Ideal Candidate
The ideal candidate for the Service Supervisor role is an experienced facilities professional with a background in residential apartment maintenance such as maintenance or facilities technician and an interest in developing leadership skills. This role includes coordinating and supporting maintenance team members, assisting with vendor relationships, and ensuring timely completion of work orders while maintaining property standards.
Candidates should have a strong foundation in maintenance operations and be comfortable taking on increased responsibility in supporting team performance while also performing work orders on a consistent basis. While you don’t have direct reports, you will help lead the facilities team in partnership with the manager.
American Campus Culture Commitments
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Qualifications
- HVAC certification preferred
- CPO certification preferred – if applicable
- 2 years’ proven experience in residential facilities maintenance
Benefits & Perks
- Benefits:
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
- Perks:
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program
Company at a glance
Blending our grassroots expertise, flexible approach and depth of resources, American Campus Communities delivers customized solutions to create the communities Where students love living.®
You won’t find a team more passionate about what they do. To attract and retain exceptional talent, we have created a work environment that is motivating and rewarding, allowing our employees to rise as high as their ambition, and earning ACC accolades including Great Place to Work Certification, Forbes Most Trustworthy Companies, NAHB Development Firm of the Year, and Texas Monthly Best Companies to Work for in Texas. We love what we do, and it shows.
From our humble beginning in 1993 with four employees and a single management contract, ACC has become the nation's largest developer, owner and manager of high-quality student housing communities. Housing more than 128,000 students on more than 90 university campuses across the nation, we’re dedicated to consistently providing every resident with an environment conducive to healthy living, personal growth, academic achievement and professional success.
Top Benefits
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
- Preferred Membership Pricing
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program
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