Treasury Management Client Support Officer
About this role
Provides high‑quality support to clients using the bank’s treasury products and digital banking platforms. Manages a broad range of client needs from routine inquiries and standard troubleshooting to assisting with more complex issues involving ACH, wires, remote deposit capture, and online banking systems. The ideal candidate brings strong customer service skills along with solid experience in treasury management or digital banking operations, allowing them to independently resolve issues, support escalations, and contribute to a seamless client experience. In partnership with Relationship Managers, Client Services Managers, Client Experience, and senior team members, the Officer also assists with onboarding new services, supports system implementations, and ensures accuracy in client documentation and internal processes. The position is knowledgeable, resourceful, and has a deep understanding of treasury management, payment systems, and commercial banking operations contributing to process improvement and service excellence.
Location: Los Angeles, California
Hybrid Eligibility: Yes
Essential Duties:
Demonstrates strong knowledge of Treasury Management products and services including, but not limited to, ACH, online banking, Remote Capture, Positive Pay, Lockbox, Sweep Accounts and Account Analysis in the performance of work. Maintains complete knowledge of products and services and necessary disclosures.
Responds timely to and resolves standard and complex inquiries via telephone, email, and in-person. Refers to the appropriate department or person if needed and exhibits the necessary follow-through with customers and/or staff involved.
Exhibits excellent customer service skills and urgency for issue resolution while maintaining professionalism.
Maintains, updates, and modifies profiles for clients per the Treasury Management agreements.
Ensures accurate data entry and call-back.
Assists with enrollment and training for all Treasury Management Products and Services including, Lockbox, Consumer and Business Online Banking system.
Processes credit card payments and serves as customer support for credit card holders.
Prepares and distributes credit card renewal memos monthly.
Maintains and updates the remote deposit capture scanner database.
Coordinate, implement and support client project requests
Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
Company at a glance
Inspired by the philosophy that a Bank could be more than the sum of its siloed parts, our founders set out to build a new kind of Bank; one that worked as a singular entity, acting as a complete banker on behalf of its clients — in 1998 American Business Bank was born.
Unlike their mega-corporate counterparts, our founders recognized that middle market companies were in need of bankers that could do more for their business, so ABB took action, fostering long-lasting relationships with businesses across the southland. Today, that genuine interest and passion remains the driving force of our success, and it’s how we continue to build a legacy that quietly influences the way premier Southern California businesses operate and grow for years to come.
Never promise what you can’t deliver. These are the words we bank on. At American Business Bank, people are our greatest asset. We believe in building honest relationships — not client rosters — and we work relentlessly to protect our clients’ interests, while driving their businesses forward through strong balance sheets and stable practices.
We want our approach to be as unique as our client’s objectives and that starts with trust. It’s how we earn our seat at the table and instill our clients with the confidence to seize the right opportunity or practice patience when needed. Face-to-face, side-by-side, we are there every step of the way. It’s why we built our bank and how we’ve always done business.
Member FDIC
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?