Branch Operations Representative
About this role
Greets customers and other visitors and provides help, direction or assistance as needed. Answers switchboard and transfers calls to appropriate party or takes messages as required. Sorts incoming mail and prepares for delivery to designated departments. Performs basic teller functions such as checking and savings transactions, cash receipts and payment services.
Location: Los Angeles, California
Hybrid Eligibility: No
ESSENTIAL DUTIES
Accesses and reviews report from the Bank’s OFAC system and FinCEN 314(a) and (b) lists and inquiries; appropriately reports positive hits detected by the Bank’s AML or OFAC software system.
Identifies and mitigates potential risk issues against the Bank; assists in providing BSA, AML, OFAC and CIP compliance support; interacts with Bank personnel pertaining to such issues.
Answers telephone, directs, screens calls, takes and relays messages.
Provides information for callers, greets customers and visitors of the Bank. Directs individuals to correct destinations.
Completes visitor registration and identification procedures.
Interfaces regularly with the public, addresses general inquiries.
Provides general clerical and administrative support to the AVP Operations, Teller Supervisor and the Vice President Manager, Operations.
Receives and sorts mail and deliveries.
Responds to inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved.
Receives, processes, and verifies checking and savings deposits.
Issues receipts reflective of account deposits.
Processes temporary check requests and cashier check requests.
Verifies cash bags delivery day, bag information, and courier and bank logs.
Cross trains on teller duties.
Assists with Legal Processes.
Assists with courier routes analysis processing.
Serves as a back up for copier room.
Maintains appropriate logs for mail incoming and outgoing.
Processes outgoing mail with postage and interbranch mail.
Assists with supply orders.
Processes, solves and answers customer transactions, problems or inquiries
Assists with parking validations, ordering, logging and reporting.
Answers telephones, answers questions and directs callers to proper Bank personnel.
Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
Company at a glance
Inspired by the philosophy that a Bank could be more than the sum of its siloed parts, our founders set out to build a new kind of Bank; one that worked as a singular entity, acting as a complete banker on behalf of its clients — in 1998 American Business Bank was born.
Unlike their mega-corporate counterparts, our founders recognized that middle market companies were in need of bankers that could do more for their business, so ABB took action, fostering long-lasting relationships with businesses across the southland. Today, that genuine interest and passion remains the driving force of our success, and it’s how we continue to build a legacy that quietly influences the way premier Southern California businesses operate and grow for years to come.
Never promise what you can’t deliver. These are the words we bank on. At American Business Bank, people are our greatest asset. We believe in building honest relationships — not client rosters — and we work relentlessly to protect our clients’ interests, while driving their businesses forward through strong balance sheets and stable practices.
We want our approach to be as unique as our client’s objectives and that starts with trust. It’s how we earn our seat at the table and instill our clients with the confidence to seize the right opportunity or practice patience when needed. Face-to-face, side-by-side, we are there every step of the way. It’s why we built our bank and how we’ve always done business.
Member FDIC
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