Customer Onboarding Specialist - Spanish & Italian Market
About this role
About the role
As a Customer Onboarding Specialist, you'll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.
This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.
Your mission
Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
Train and support hoteliers in a practical and engaging way, helping them become autonomous users.
Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.
Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
Share customer feedback and ideas with the team to continuously improve how we onboard new clients.
About you
You are a native Spanish speaker with outstanding communication skills in English and Italian.
You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
You enjoy helping people, explaining things clearly, and making complex topics easy to understand.
You are curious, proactive, and comfortable asking for support and feedback.
You are empathetic, customer-oriented, and able to adapt your communication style to different people.
You are organized, reliable, and motivated to learn and grow in a team environment.
You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.
Our offer
Competitive OTE - base salary plus uncapped performance-based commission
Stock options with a progressive vesting schedule
Comprehensive health insurance
On-demand salary access - no need to wait until the end of the month
A structured career path with defined criteria at every level
Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options
Any book, purchased for you, plus access to a shared team library
An international team of 35+ nationalities based in one of Europe's leading tech hubs
Company at a glance
At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats of Bolivia.
Empowering over 14,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we’ve been named a TravelTech Titan and one of Wired's hottest start-ups.
With a diverse team of 300+ in Barcelona, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration. Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We’re dedicated to making a positive impact wherever we go.
Ready to take on new challenges? --> https://careers.amenitiz.io
Top Benefits
- Competitive OTE
- Performance-based commission
- Stock options
- Health insurance
- On-demand salary access
- Flexible benefits
- Book purchase program
- Team library
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