Technical Sales & Development Manager

Department / Function: Amcor RPS – Rigid Packaging Solution

Location: Global scope

Reports to: Director of Technical Sales & Development Global Accounts

Direct reports: None (individual contributor, global coordination role)

Key contacts: Enterprise Key Account Directors, R&D Directors & Managers, Plant Technical & Quality Teams, Sustainability Manager, Global Customers

Job Purpose

The Technical Sales & Development Manager supports strategic enterprise key accounts by acting as the primary technical interface between Amcor and the customer. The role exists to drive business growth through proactive technical engagement, new product development, and coordination across global sites. It ensures customer technical needs are translated into feasible, competitive, and sustainable packaging solutions. The position strengthens long-term customer partnerships and supports Amcor’s innovation and sustainability agenda.

Know-How

• Technical/Professional Knowledge: Plastic conversion processed, specially Injection molding, mold design and manufacturing, packaging development, PCR implementation, cost and feasibility evaluation.
• Industry/Regulatory Knowledge: FMCG packaging requirements, food safety and quality standards, sustainability and recyclability expectations, customer-specific technical standards.
• Interpersonal/Managerial Skills: Strong customer-facing communication, influencing without authority, matrix collaboration, technical-to-commercial translation, crisis management.
• Continuous Improvement / Project Management: Solid project coordination skills across multiple sites; ability to manage timelines, risks, and priorities in development projects.
• Education/Experience: Degree in Mechanical Engineering or similar; several years’ experience in packaging, technical sales, or product development within plastics/packaging.

Problem Solving

• Regular Problems Solved: Technical feasibility issues, quality deviations, mold and machine challenges, customer change requests, sustainability-driven redesigns.
• Guidelines/Standards: Customer specifications, Amcor quality and safety standards, regulatory requirements, internal development and approval processes.
• Create new approaches or adapt existing solutions: Strategic thinking is very important in the role, but the think outside the box to adapt to customer requirements is crucial as well.
• Most Complex Decisions: Balancing customer demands, technical feasibility, cost, and timing across multiple plants and regions.
• Cost/Quality/Safety/Sustainability Balance: Decisions consider total cost of ownership, production robustness, compliance, and recyclability or PCR targets.
• Innovation Requirement: High – proactive development of new articles, materials, and technical concepts to stay ahead of competitors.

Accountability

• Key Results: Customer technical satisfaction, successful project launches, innovation pipelines, support of account growth.
• Resources Controlled: No direct budget or personnel responsibility; indirect influence on development resources, tooling investments, and technical priorities.
• KPIs Influenced: Customer quality metrics, project timing adherence, RFQ success rate, sustainability targets (e.g., PCR integration).
• Safety: Ensures safe technical solutions and compliance with plant and customer safety standards.
• Quality: Accountable for meeting customer specifications and supporting audits and issue resolution.
• Sustainability: Drives PCR implementation and supports recyclability and waste-reduction initiatives.
• Decision Authority: Technical recommendations and project actions (when in line with Amcor strategy and R&D recommendation) executed independently; major investments and commercial terms require approval.
• Business Impact: Direct influence on revenue growth, customer retention, innovation positioning, and strategic account success.

Job Context & Complexity

• Operating Environment: Fast-changing, customer-driven, global matrix environment with high innovation and sustainability pressure.
• Main Challenges: Managing global complexity, aligning multiple sites, responding quickly to customer needs, and balancing speed with technical robustness.
• Scale of Operations: Global coordination across multiple plants and regions serving enterprise key accounts with high volumes.
• Customer Complexity: Global FMCG customers requiring customization, innovation, and consistent quality across regions.
• Unionized Environment: Indirect exposure via manufacturing sites, no direct labor management.

Additional Information

Role operates as a technical partner to Enterprise Key Account Directors, working in a tandem approach to strengthen strategic customer relationships. High visibility role with exposure to senior stakeholders internally and externally.

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