IT Support Intern (Internship)

About us:
At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals, and we value each member's contributions to our mission of continuous improvement and innovation

About the role :

Support the Information Technology department with basic operational and administrative tasks, assisting with computer setup, inventory management, basic user support, and general IT activities. This role provides an opportunity to gain practical experience while contributing to the day-to-day operations of the IT team.

The Quest:

Basic IT Support

• Assist with the distribution and collection of computer equipment.
• Help set up computers, monitors, keyboards, and other peripherals.
• Assist with basic computer configuration by following established procedures.
• Escalate technical issues to the IT team when necessary.

IT Asset Inventory

• Assist in maintaining and updating the IT asset inventory.
• Label and organize IT equipment and accessories.
• Verify the physical condition of computers and related equipment.
• Help maintain an organized IT storage area.

User Assistance

• Provide basic assistance to employees with common hardware and software questions.
• Assist with the installation of approved software applications.
• Follow up on assigned support requests under the supervision of the IT team.

Administrative Support

• Assist in documenting simple IT procedures.
• Organize departmental files and documentation.
• Update IT records, logs, and tracking spreadsheets.
• Provide general administrative support to the IT department.

Project Support

• Assist with computer deployment and equipment setup projects.
• Participate in departmental improvement initiatives when assigned.
• Perform other related duties as assigned by the IT team.

The Skills:

Education
Currently pursuing a degree in one of the following fields:

• Information Technology
• Computer Science
• Information Systems
• Computer Engineering
• Or a related field

Preferred Knowledge

• Basic computer skills.
• Microsoft Office (Word, Excel, and Outlook).
• Windows 10 and Windows 11.
• Basic computer hardware knowledge.
• Interest in learning about IT support and technology
  Core Competencies
• Customer service mindset.
• Responsibility and accountability.
• Organizational skills.
• Teamwork.
• Effective communication.
• Initiative.
• Willingness to learn.
• Attention to detail.

Experience
No prior work experience is required.
Academic projects, volunteer work, or internship experience related to Information Technology are a plus.

Tools and Equipment

• Computer and standard office equipment.
• Microsoft Office.
• Basic IT tools.
• Ticketing system (if applicable).
  
  Key Performance Indicators (KPIs)
• Completion of assigned tasks.
• Attendance and punctuality.
• Accuracy of IT inventory records.
• Quality of computer preparation and setup.
• Customer service attitude.
• Demonstrated willingness to learn and develop.

The Reward:

• A fun and dynamic community of artisans where you can make a difference.
• Professional and friendly work environment.
• Awesome and talented colleagues.
• Support from all your teammates.