Team Lead - AMZL , Team Lead
About this role
We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.
Title:Team Lead
Location: Lucknow, UP
Essential Functions
- Working with the Center manager to ensure smooth functioning of the operations
-Executing the delivery process from delivery station to customer address
- Ensure enough bandwidth in delivery team to ensure peak time delivery management
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement
Essential Skills
- Strong execution skills, Action oriented, go getter
- Resourceful to identify the way to get things done using limited resources
Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Key job responsibilities
Defining, building and executing the delivery process from delivery station to customer address
Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management
Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
Analysis of the data reports to identify performance bottlenecks and improve performance
Implement the formal process control and process improvement mechanisms such as Kai zen.
A day in the life
Strong leadership capabilities and people management skills - Ability to work under pressure situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyses and interpret information, identifying including reviewing alternatives to determine advantages and associated risks. Basic Qualifications: - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel Preferred Qualifications: - Experience in customer-facing environment, warehousing, logistics or manufacturing
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company at a glance
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
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