Customer Service Invoicing Coordinator

We are seeking a responsible and detail-oriented Customer Service – Invoicing coordinator to manage customer invoicing, accounts receivable (AR), and credit control functions. This role requires strong coordination with customers and internal teams, hands-on experience with ERP and QuickBooks, and the ability to monitor customer payments, credit limits, and credit terms and support Customer Service team's operations.

Key Responsibilities

Customer Service & Account Support

• Act as the main point of contact for customers regarding billing, invoices, andpayment-related matters

• Provide professional and timely responses to customer inquiries

• Coordinate internally to resolve billing discrepancies or customer issues Invoicing & Accounts Receivable

• Prepare, issue, and manage customer invoices accurately and on time using ERP & QuickBooks

• Record and apply customer payments, ensuring accurate AR balances

• Monitor accounts receivable aging and actively follow up on overdue payments

• Trace and track outstanding payments to ensure timely collection

• Prepare and issue monthly statements to customers and follow up for settlement

Credit Control & New Customer Setup

• Conduct reference checks for new customers prior to account activation

• Set up new customer accounts in the system, including agreed credit limits and credit terms

• Monitor customer credit limits and payment behavior on an ongoing basis

• Flag potential credit risks and escalate issues to management when necessary Reporting & Financial Support

• Prepare and maintain AR-related financial reports, including aging reports and collection status

• Provide regular AR summaries and cash collection updates to management

• Support month-end closing activities related to accounts receivable

• Assist with audits or internal financial reviews when required

Requirements & Qualifications

• Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

• Proven experience with QuickBooks, especially in invoicing and AR functions

• Experience in customer service, billing, credit control, or accounts receivable roles

• Strong attention to detail and accuracy

• Good organizational and follow-up skills

• Strong communication and negotiation skills

• Ability to work independently and handle confidential financial information

Preferred Qualifications

• Experience managing credit limits and credit terms

• Familiarity with AR aging analysis and cash flow monitoring

• Experience in a B2B or service-based environment