Ambassador (Loden Hotel & Arden Hotel)

About Us

Wentworth Hospitality Group is a leading hospitality group in Canada. We pride ourselves on our attention to detail, continuously innovating and improving, we strive to set new standards in the hospitality industry. At Wentworth, we are more than just a place to stay or dine; we are a destination where lasting memories are created, and guests feel genuinely appreciated and at home.

Wentworth features two standout hotels, the Loden Hotel and the Arden Hotel. The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally; located in the Coal Harbour neighbourhood of downtown Vancouver. The Arden Hotel is a boutique hotel where thoughtful design meets genuine hospitality; located in the heart of downtown Vancouver, this West Coast–inspired boutique hotel seamlessly blends into the city’s urban fabric.

Position Summary

The Ambassador plays a vital role in ensuring every guest feels welcomed, cared for and valued. Reporting directly to the Director, Guest Operations, this role is a dynamic and engaging presence in the hotel’s front-of-house operations. This role is centered around hospitality excellence, proactive guest engagement, and seamless coordination of arrival and departure experiences.

Position Responsibilities

• Serve as the first point of contact greeting all guests offering a warm, friendly and immediate welcome.
• Maintain presence in the lobby as an ambassador, offering exceptional service to all guests.
• Provide directional assistance to guests offering local knowledge with confidence.
• Ensure timely delivery of guests’ luggage and personal items upon arrival and departure.
• Handle guests’ luggage with care upon storage.
• Coordinate and manage guest experiences such as guest cycling experiences, bike servicing, dry cleaning, etc.
• Support the Front Office team during peak periods and assist with various operational needs.
• Communicate professionally and courteously with guests and employees.
• Ensure guests’ safety is a priority by staying knowledgeable on hotel safety practices and emergency procedures.
• Maintain hotel knowledge, such as hours of operations, amenities offered, room rates.
• Other duties as required.

Experience & Qualifications

• Education: Minimum high school diploma or equivalent required. Post-secondary education in business, hospitality, or a related field is considered an asset.
• Experience: Minimum of 1-2 years experience in a guest facing role, preferably in a luxury or boutique hotel setting is an asset but not a requirement.
• Exceptional interpersonal skills with a natural ability to connect with guests and create meaningful experiences.
• Strong communication skills, both verbal and written with the ability to interact with guests, colleagues and leadership.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Knowledge of Vancouver’s local attractions, culture, and experiences is an asset.
• Highly organized with a proactive approach to guest service.
• Passion for hospitality and a genuine desire to exceed guest expectations.
• Flexible availability, including weekends, holidays, and peak periods.
• A valid driver’s license and abstract is required.
• Must be able to lift and move items weighing up to 23 kg.

Physical Requirements

This position requires the ability to stand, lift, carry, push/pull and transport items up to 25 lbs., including guest luggage and other service-related equipment.

Work Schedule

This position may be part-time or full-time and generally consists of eight-hour shifts. Flexible scheduling is available by mutual agreement, and weekend work may be required.

Additional Information

Wentworth is an equal-opportunity employer who offers competitive compensation packages. We thank you for your interest in this position but only those who are short-listed for an interview will be contacted.

Please apply through wentworthhg.com via the link provided: https://amacon.bamboohr.com/careers/491